When Alex was a fresh young admin, he was assigned to provide network support for a team of master developers. These guys had years of experience and knew what they were doing, so when they asked for something to be set up, you could bank on their request being correct.
Sales, as everyone knows, is the mortal enemy of Development.
The ICSP compliance application was a dull piece of software. Instead of managing Active Directory with one of the many off-the-shelf packages, this was built in-house, and helped the sysadmins manage user accounts, permissions and access. Despite the fact that this application had no right to exist, it did, and it was tied into so many IT business processes that ICSP was marked a “critical” application.