Recent Feature Articles

Dec 2016

Frozen Out

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Lex was an employee at GreyBox in the late 90s, a PC-repair shop inside of a large electronics chain. He had spent the entire morning handling phone calls from customer after customer. Each of the calls was supposed to go to his co-worker Gerald, but Gerald hadn’t been picking up his phone. Each caller complained that Gerald had taken in their computer for repairs and not actually done the repairs.

An ice-cream cone in a bowl, turned up at an… erect angle.

“I brought my laptop in yesterday,” one caller, a wheezy old man, said, “and the young man behind the counter just took the laptop and said, ‘come back in an hour’. He went into the back room, and when I came back, he looked like he had been drinking. You know, red faced and sweaty. And the laptop smelled funny- like corn chips. And it wasn’t fixed!”


The Infrastructure

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George had just escaped from his job, a WTF-laden hellhole where asking for a test database to reproduce an issue resulted in the boss spending hours and hours hand-typing and debugging a fresh SQL script based on an old half-remembered schema.

Initech promised to be a fantastic improvement. “We do things right around here,” his new boss, Harvey, told him after hiring him. “We do clean coding. Our development systems and libraries are fabulous! And each of our programmers get a private office with its own window!” Yay, no more cubicle!


Just The Fax, Ma'am

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Muirhead fax machine - MfK Bern

Gus had been working at his new job for a month. Most of his tickets had been for front-end work, making it easier and more efficient to manage the various vendors that the company did business with. These were important flags like "company does not accept UPS deliveries" or "company does not accept paper POs". The flags had been previously set via an aging web-based UI that only worked in Internet Explorer 6, but now they were migrating one at a time into the shiny new HTML5 app. It was tiring work, but rewarding.