Work Items Incompleteby in CodeSOD on 2016-10-19
Owen J picked up a ticket complaining that users were not seeing all of their work items. Now, these particular “work items” weren’t merely project tasks, but vital for regulatory compliance. We’re talking the kinds of regulations that have the words “criminal penalties” attached to them.
What made it even more odd was that only one user was complaining. The user knew it was odd, their ticket even said, “Other people in my department aren’t having this issue, so maybe it’s something with my account?” Owen quickly eliminated their account as a likely source of the problem, but Owen also couldn’t duplicate the bug in test.