Lorne Kates

Mar 2014

Change Request

by in Feature Articles on

Yet another high-priority support request buzzed into John's phone, just like the hundred before it, and the hundred sure to come. There wasn't any point reading the email. It'd just tell him what he already knew.

"eCommerce clients can't connect to the FTP server since this morning," John announced, entering the lair of Clayton, the company's Network Guru (self titled). "Is something wrong with the FTP server?"


Then silence. Clayton didn't look up from his monitor. His slicked hair shone with the glow of a thousand server-rack blinks.