in Feature Articles
John C was a vigilant protector of justice, a dark guardian of a public who didn’t even know he existed, striking fear into the hearts of criminals. Specifically, he did IT support for the local police department. It wasn’t a great job. Their infrastructure was ancient, underfunded, and under-supported. He was expected to provide just as much support for the department’s website as well as their radio system. The customers were a “special” brand of ignorant, and often pretty angry about it. The department provided service 24/7, which meant John was expected to be available at weird hours, and not even for emergencies. Many of his customers only worked night shifts, and he had to support them.
At around 3AM, John caught a ticket, entered in by one of the secretarial staff. “Officer Bishop reports her email is broke”. With that cornucopia of information, he called Officer Bishop.