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| « They're Useful... In General | Waiting by the Mailbox » |
Originally posted by "Dirk"...
A friend of mine recently bought a product called PrintMaster. He had some trouble installing the software and called me up for some tech support. He was receiving an Error 1305, for which a quick Google search lead me towards the following:
... Completing a clean installation of the program will help to prevent conflicts that can occur. The remainder of this note describes the procedure...
All right, I thought a clean install, let's read on and see how to do a clean install:
- Place a small amount of nonabrasive, liquid soap on the shiny side of the CD or DVD.
- Using your fingertips and warm water, gently rub the soap on the disc in a circular motion.
- Rinse the disc thoroughly and dry it using a clean, soft T-shirt or lint-free towel. Do not use paper towels or tissue paper.
- Install the program.
Doing a "clean install" has now taken on a new meaning for me.
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At least he got that far. I tried to "Install The Print Shop® from scratch" according to the manual and the disc wasn't even readable.
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It gets worse - the installation instructions tell you to run MSCONFIG, make a note of and disable each startup item, and then reboot before running the installer :-
http://support.broderbund.com/fix.asp?isid=44676&prog=1294820992&printer=1 |
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Support: Customer is getting error 1305, what do we do?
Engineering: Do a clean install. Support: Will do. BTW - please write up instructions for this that we can post on the web. Engineering: [They'll get a kick out of this...] Webmaster: I'll just post this FAQ without reading it or thinking about it because I'm so busy. I'm sure these guys aren't pulling any kind of prank - that would be childish. |
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When working for tech support, I once told a guy he would need to clean his hard drive (as there wasn't any space left to install his program). He thanks me and hangs up the phone.
Thirty minutes later he calls back and starts swearing at me saying his computer won't turn on. After 20 minutes of troubleshooting I find out that in order to "clean" his computer, he took the side panel off the case, put it on this patio table and sprayed it with the garden hose. /Seriously |
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