It's one thing when you have to pay ten times more than the average residential consumer for T-1 Internet access. It's another thing when your T-1 line is three times slower than many residential packages. It's yet another thing when your T-1 line is less reliable than most residential lines, going out at least twice a week. But when your inbox is flooded with outage notifications as soon as connectivity is restored, that's just plain obnoxious ...

From: MCI T-1 Support
Sent: Tuesday, March 7, 2006 2:04 PM
To: James D-------
Subject: Network Outage Notification

Dear MCI Customer,

Your connection may be down due to an outage; we 
are working to restore service as quickly as 
possible.  We will contact you again once the 
situation is remedied.  In the meantime, if you 
want further updates, please call us at one of 
the phone numbers listed below.

Please do not respond to this message.

Thank you for your patience.

The good news is that in the past few weeks, the outage notification messages have been changed. Though phone numbers are still not "listed below", they no longer say they will contact you when the "situation is remedied."

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