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Many moons ago, when PCs came housed within heavy cases of metal and plastic, Matt Q. and his colleague were assigned to evaluate a software package for an upcoming sales venture. Unfortunately, he and the colleague worked in different offices within the same metro area. As this was an age bereft of effective online collaboration tools, Matt had to travel regularly to the other office, carrying his PC with him. Each time, that meant unscrewing and unhooking the customary 473 peripheral cables from the back of the box, schlepping it through the halls and down the stairs, and catching the bus to reach the other office, where he got to do all those things again in reverse order. When poor scheduling forced the pair to work on the weekend, they hauled their work boxes between apartments as well.
As their work proceeded, Matt reached the limits of what his 20 MB hard drive could offer. From his home office, Matt filed a support ticket with IT. The technician assigned to his ticket—Gary—arrived at Matt's cubicle some time later, brandishing a new hard drive and a screwdriver. Gary shooed Matt away for more coffee to better focus on his patient. One minor surgery later, Matt's PC was back up and running with a bigger hard drive.
One day ahead of the project deadline, Matt was nearly done with his share of the work. He just had a few tweaks to make to his reports before copying them to the floppy disks needed by the sales team. Having hooked his PC back up within his cubicle, he switched it on—only to be greeted with a literal bang. The PC was dead and would not start.
After a panicked call to IT, Gary eventually reappeared at his desk with a screwdriver. Upon cracking open the PC case, he immediately cried, "Wait a minute! Have you been carting this PC around?"
Matt frowned. "Er, yes. Is that a problem?"
"I'll say! You weren't supposed to do that!" Gary scolded. "The hard drive's come loose and shorted out the workings!"
Matt darted over to Gary's side so he could see the computer's innards for himself. It didn't take long at all to notice that the new hard drive had been "secured" into place using Scotch tape.
"Hang on! I daresay you weren't supposed to do that!" Matt pointed to the offending tape. "Shall I check with your manager to be on the safe side?"
Gary's face crumpled. "I don't have access to the proper mountings!"
"Then find someone who does!"
Armed with his looming deadline and boss' approval, Matt escalated his support ticket even higher. It didn't take long at all for genuine mounting brackets to replace the tape. He never learned why IT techs were being deprived of necessary hardware; he assumed it was some fool's idea of a brilliant cost-cutting measure. He had to wonder how many desperate improvisations held their IT infrastructure together, and how much longer they would've gone unnoticed if it hadn't been for his PC-toting ways.