Ellis Morning

Ellis is a Computer Science graduate who fought in the trenches of Tech Support, occasionally crossing enemy lines into the Business Analyst and Project Management spheres of war. She's now a freelance writer and author of sci-fi/fantasy adventure novels about a spacefaring knight errant on a quest for justice and enlightenment. Read more at Ellis' website.

The Support Game

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In the 1970s, shortly before our friend Argle dared to do exactly what his boss asked of him in an efficient manner, he worked at the computer lab of a local community college. When his friend Terry was hired on as a new assistant, Argle sat down with her at the Tech Support desk for a run-down of hard-earned knowledge and best practices.


Once Bitten, Twice Tested

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Blake had recently been hired as a software tester, tasked with testing the company's product on the latest operating system, Windows 2000. After running through his battery of tests, he informed management that he hadn't encountered any issues, and the product was dubbed Windows 2000-ready. During the next several weeks, the product was smoothly deployed by customers—until an installer bug report came in.


Redesign By Committee

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Carl was excited to join his first "real" company and immerse himself in the World of Business. The fresh-faced IT Analyst was immediately assigned to a "cross-strata implementation team" tasked with redesigning the RMA form completed by customers when they returned goods. The current form had been flagged for various weaknesses and omissions.


Keeping Busy

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In 1979, Argle was 18, happy to be working at a large firm specializing in aerospace equipment. There was plenty of opportunity to work with interesting technology and learn from dozens of more senior programs—well, usually. But then came the day when Argle's boss summoned him to his cube for something rather different.


The Hardware Virus

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Jen was a few weeks into her new helpdesk job. Unlike past jobs, she started getting her own support tickets quickly—but a more veteran employee, Stanley, had been tasked with showing her the ropes. He also got notification of Jen's tickets, and they worked on them together. A new ticket had just come in, asking for someone to replace the DVI cable that'd gone missing from Conference Room 3. Such cables were the means by which coworkers connected their laptops to projectors for presentations.


Greek To Me

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Many decades ago—before laser printers, graphical operating systems, and device-independent imaging models—Gus worked in the IT department of a local college. As a personal project during slow moments at work, he took it upon himself to figure out how to print Greek text. About a week later, he'd hacked together a solution that resulted in a printout of classical Greek writing.


Powerful Trouble

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Many years ago, Chris B. worked for a company that made CompactPCI circuit boards. When the spec for hot-swappable boards (i.e., boards that could be added and removed without powering down the system) came out, the company began to make some. Chris became the designated software hot-swap expert.


Suffer Not The Virus To Live

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Not so long ago in 2015, Carl C. was asked to give a talk to an amateur radio club. The venue was a local church that rented out their meeting hall to various community groups, businesses, and even the odd academic session. The space boasted a multimedia setup with several video screens, making it a great place at which to present.


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