• Hanzito (unregistered)

    So many unanswered questions, e.g.: HTF could Craig maintain his posture?

  • Vera (unregistered)

    Good lesson to learn from this incident: The only way for AI to take over, is by blindly clicking and not reading what you're clicking on.

  • (nodebb)

    People think they are saving money offshoring to random people. You might be able to offshore to people you interviewed, tested, and chose based on real meaningful criteria, but you can't offshore to random people, no matter where they are. Otherwise, you get this.

  • (nodebb) in reply to mynameishidden

    but you can't offshore to random people, no matter where they are

    You can't hire in-house staff in that way either...

  • Darren (unregistered)

    Once had a similar experience with our Comms and Marketing manager. A breathless email into IT about how the website had been hacked and was displaying all someone else's content. We looked, it wasn't, so replied that it was all fine.

    They insisted that it had been hacked, so we asked them to show us. Turns out they couldn't spell our domain name correctly. Excluding the TLD it only had three letters and they couldn't get them in the right order. Once we'd explained how the alphabet worked all was good in the world of comms and marketing.

    I've also seen it (sadly many times) where someone has been sent a link to a website. They use that website every day for their work but still get to it by clicking on the link in the email. Bookmarks, autocomplete, desktop shortcuts - all utterly foreign concepts to them. Not even an inkling that there might be a better way.

  • richarson (unregistered) in reply to Hanzito

    "So many unanswered questions, e.g.: HTF could Craig maintain his posture?"

    Whiskey? The only reasonable thing that comes to mind :)

  • Duke of New York (unregistered)

    more like tech support lead, as in the dense substance.

  • Pag (unregistered)

    I think Craig looks inexperienced here. He should have sent the user the correct link as soon as he checked the site was up. You want to rule out all the easy problems before going to the trouble of a screenshare.

  • Argle (unregistered) in reply to Pag

    I think Craig looks inexperienced here. I disagree. His mistake was to assume competence. The first time I ever did computer help over the phone was talking to a friend who owned a C64 and couldn't get some software he bought to run from the floppy. He kept getting disc errors. I finally concluded it was bad and suggested he get a replacement. I later found out that he wasn't closing the door on the floppy drive. If I had been there, the fix would have been instant.

    There may be a right way to fix a problem but keep in mind that there are infinite, abysmally stupid ways to screw up.

  • Тындын (unregistered)

    Ideocracy is now!

  • (nodebb)

    WTF? How can the lead of an IT support team not now how hyperlinks work, or need to be shown how to open a URL in the browser and create a bookmark? At this point I would fire the entire offshore team.

  • (nodebb) in reply to Pag

    In other words: next time the electricity goes out at your home, start by checking that the power plant is still up and running. Got it.

    Addendum 2025-05-27 15:47: Because that is the most likely cause of the outage.

  • asdf (unregistered)

    Smells like malicious compliance to me, like someone's been told off for trying to fix or work around corporate IT problems one too many times.

  • Sven (unregistered) in reply to tom103

    Welcome to the wonderful world of US corporate CEO "intelligence". Where IT is interchangeable and a dev is the same as any other dev. Wish they would shift C-Suites to AI...

  • Officer Johnny Holzkopf (unregistered) in reply to tom103

    That, in combination with "too busy to do a screenshare". The only thing missing is an offshore team member complaining "You expect me to typewrite things in that 'brouser' dingens? I'm only expected to click on things, not typewrite all that complicated stuff! I have no time for that - make it work NOW!"

  • (nodebb) in reply to tom103

    By being a relative of someone in power?

  • (nodebb) in reply to Sven

    Well, I can share the sentiment, but that would be against the whole point.

  • Jimbob (unregistered)

    But what were the offshore team doing for those 2 days they were "too busy" for a screenshare despite being entirely "blocked" by the ChatGPT coup?

  • (nodebb) in reply to Jimbob

    Trust me, you DON"T want to know.

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