Comment On Hypothetical Question & Tales From The Dump

Hypothetical Question from Simon [expand full text]
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Re: Hypothetical Question & Tales From The Dump

2009-01-10 20:20 • by noone (unregistered)
238444 in reply to 203993
I think you are right - but I still think skype or a remote connection would be better answers. Maybe they weren't invented at the time

Re: Hypothetical Question & Tales From The Dump

2009-01-26 01:34 • by Larry Ellis (unregistered)
The correct resolution to the hypothetical scenario is to engage the customer's attention while en route, no matter the delay. Start by asking what he's wearing and take it from there. A good employee will do whatever it takes to keep that customer... satisfied.

Re: Hypothetical Question

2009-04-04 17:57 • by nitsedy (unregistered)
253654 in reply to 203980
"Take the red pill and see how far the rabbit hole goes!"

"It doesn't go anywhere."

"Ah, well, then the problem is solved. What's your next question?"

Re: Hypothetical Question & Tales From The Dump

2009-04-27 10:06 • by Willhelm (unregistered)
“you have an irate customer on the phone. He says the server is not working correctly. He is demanding that an engineer goes on site to fix it. So what do you do?”

I put on my wizard hat and robe.

Re: Hypothetical Question & Tales From The Dump

2009-06-07 08:32 • by really? (unregistered)
267613 in reply to 203993
Hypothetical questions that stay somewhere within the realm of sanity = OK.

Hypothetical questions that fly off the road of sanity almost immediately = NOT OK, pointless, and insulting to anyone with working gray matter.

Testing ability is the real goal, not checking to see if someone is willing to go thru a journey of Adventures in Stupidity.

Re: Hypothetical Question & Tales From The Dump

2009-06-07 08:40 • by really? (unregistered)
267614 in reply to 204041
that's right after you clean all the brown matter off your face, right

Re: Hypothetical Question & Tales From The Dump

2009-06-07 08:49 • by really? (unregistered)
267615 in reply to 204089
Anon:
Binks:
Anon:
I don't see anything wrong with the hypothetical question. The point is to see if you can come up with novel solutions


Alright, but your novel solution fails because of novel problem. What do you do now?

Man...I've had DM's like that...no matter what you do, it will fail unless you follow the perfect path ordained by the DM. Looks like in this case there was no perfect path though...


You're missing the point. It's not about finding a solution, there is no solution and there is no perfect path. It's about dealing with unforeseen problems and repeated frustrating roadblocks. If you can deal with it graciously, then I don't want you in front of a customer.


Great, stop being such a cheap bas&%rd -- hire engineers to deal with technical issues and customer support people to deal with the customers -- stop expecting the engineer to do both. As we all learned from Bob Slidell in Office Space, the engineers are not good with customers.

Re: Hypothetical Question & Tales From The Dump

2009-10-05 19:44 • by Joseph Grossi (unregistered)
286991 in reply to 204194
Take the peach back and inform store of fauty peach.

Re: Hypothetical Question & Tales From The Dump

2009-10-11 17:33 • by Ishidan (unregistered)
I just found this blog today.
So...what was so hypothetical about that first question? Or am I the only person that has actually had that situation, tried every angle, then gotten screamed at by the manager for, in order: 1. Angering the client 2. Failing to fulfill client expectations 3. Trying to ring the manager on his day off 4. Jumping the chain of command by calling somebody other than the manager and 5. Being the guy whose site ran into trouble.

Re: Hypothetical Question & Tales From The Dump

2010-07-21 16:29 • by Matt (unregistered)
It was probably a bad question that was too open ended. I've had the same experience with asking a question about how to deal with an impossible schedule. I get candidates pledging to work progressively more and more overtime. I try to stress that on-time completion is impossible, but candidates refuse to give up on fixing the schedule.

In the end I'm concerned with how they communicate schedule slippage to the stakeholders. The question is really simple as soon as you accept that trying to succeed is impossible and that you are being assessed on how you handle failure. Maybe this was that same kind of question? The interviewer probably should have made the parameters of the question clearer.

Re: Hypothetical Question

2011-01-05 20:32 • by Anon (unregistered)
333720 in reply to 203977
Wouldn't that be the red pill?

Re: Hypothetical Question & Tales From The Dump

2011-03-29 02:10 • by interviewer (unregistered)
342359 in reply to 203993
Anon, the problem is with the cocky response at the end "I'll ring you, you appear to have the answer"...I wouldn't dare hire someone with that 'smart' attitude. keep solving roadblocks still you're stopped.

Re: Hypothetical Question & Tales From The Dump

2013-02-15 11:53 • by steve (unregistered)
Wow. Simon spent a REALLY LONG TIME digging himself into that hole, and somehow avoiding saying anything that sounded remotely like SSH, VNC, or RDP.

2nd WTF... same goes for the first 150+ comments.

Re: Hypothetical Question & Tales From The Dump

2013-02-25 21:18 • by Bjorg (unregistered)
The real WTF in the first story is committing to spending a ton of resources to go on-site to fix a problem without first verifying that there *is* a problem. The interviewee completely failed, and then didn't even get the point of the exercise.

Re: Hypothetical Question & Tales From The Dump

2013-07-19 17:32 • by John (unregistered)
For hypothetical guy - you obviously put this luser on hold and after few hours advises him to execute rm -rf /* on the server. Or jump on it until it's fixed.
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