• bvs23bkv33 (unregistered)

    All work and no play makes Jack a dull boy All work and no play makes Jack a dull boy All work and no play makes Jack a dull boy All work and no play makes Jack a dull boy

  • Zach (unregistered)


  • random stranger (unregistered)

    Been there, done that--as user, not support.

  • Mark (unregistered)

    The real wtf is the phrase "best of"?

  • Charles (unregistered)

    Good on the customer for asking the possibly stupid question.

  • (nodebb)

    At least he took his coffee cup out of the holder frist!

  • robby the robot (unregistered)

    The WTF is the company not printing "this side up" on the CD or having the support staff asking that as one of the first questions. This was pretty standard back then.

  • ZB (unregistered)

    Oh boy, apparently the eff word is too spicy for our dainty auto-moderator.


    Just gonna point out that bit of GUI absurdity.

  • Gershkin Rudov (unregistered)

    Unless of course you had one of those weird drives that took the discs in the other way around...

  • Free Bird (unregistered)

    TRWTF is that gramophone records don't have a shiny side.

  • (nodebb)

    The thought behind icons, I suppose, is a picture is worth a thousand words. Extrapolating, a wrong icon is worth a thousand wrong words. That in turn takes a million of correcting words necessary.

    By the way, is it only me who wonders why we have still a floppy disk icon on most "save" buttons in 2018?

  • DQ (unregistered) in reply to DrOptableUser

    Because if you change that, your helpdesk will be swamped with people asking 'How do I save my file ?"

  • IP Guru (unregistered)

    Oh come on as heldesk support the 1st thing you do is check the user has actually inserted the disc correctly.

  • Appalled (unregistered)

    How bout those freaky vertically positioned CD drives that you'd see sometimes in Tower PC's? They could confuse anybody.

  • Dave (unregistered) in reply to IP Guru

    No, the first thing you do is check they're actually one of your clients and not joe-random ringing a number he found on the internet.

  • Future Reader (unregistered)

    The real WTF is the bad user interface of those disks and drives.

    Ten year from now, young people won't understand that problem anymore. For them, the wisdom about how to put those archaic circular discs into those strange drives will be totally irrelevant.

    Instead, future generations will question why there was no asymmetric punching near the center of those disks, to prevent those disks from being inserted the wrong way. (Or, why no drive was ever able to detect that typical error case.)

    As a side note, even today there are some devices that have vertically placed disk drives, where you don't know how to insert disks because you don't know which of "left" or "right" is supposed to be the "up" direction.

  • Tom (unregistered)

    At least this customer had a CD player. A company I worked for shipped a CD to a customer who also complained about the CD we sent them not working. Furthermore they were unable to get the CD out of the computer. One of our guys had to go over there and see what was going wrong. Turned out their PC did not have a CD player and the CD rom was "inserted" in the gaps were a CD player could be installed. So the only way to get it out was to open the box. We should have been warned though... we asked for a copy of the installation floppy disk before sending the CD and got a photocopy on paper. Lets just say they were not very good with computers...

  • Tom (unregistered) in reply to DrOptableUser

    You are certainly not the only one wondering about the floppy as a save icon. One of the problems is that this icon is well known and another is: what the hell do you replace it with. What image would be a good representation for the action of saving a file... not that easy I'm afraid.

  • Haggishunter (unregistered) in reply to Free Bird

    I suppose the customer had recognised that the shiny side of a CD is the side to be "played", rather than the one with the logo on it. Gramophones and later vinyl-type record players usually read the top side of the disc, so it would be reasonable for an uninitiated user to expect CD drives to do the same.

    Another WTF: Why isn't "uninitiated" spelled "itiated"?

  • (nodebb)

    My family has had an audio CD player that played shiny-side-up. It always struck me as confusing, because every single CD player (or CD-ROM drive) I've seen before or since was set shiny-side-down...

  • Andrew (unregistered)

    I remember the 90's well. I worked in a small "mom & pop" shop computer store, as a tech, in upstate NY. I fielded many calls in support of customers and we had many similar support calls. One such call, fielded by another in the company, was a customer wondering why they couldn't put both data and music CDs into the drive simultaneously. Ah ... the 90s .....

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