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Admin
Okay. Now instead of pressing that second button; have the client be the one who (should) receive that email and (off course) doesn't.
Now's the time you need to get yourself (something that looks like) an official letterhead and fax it to dns.be in order to get things going.
This WTF is codified in the rules at the registree. Even if your registrar doesn't implement it; you can send your fake letter heads to another registree and they'll happily initiate the domain transfer.
(Note: this doesn't mean it will actually be tranferred yet as per the lost email addresses etcetera above; but if you call the registry they'll probably just assume you to be legit)
Admin
I dealt with a company that refused to send me an update because I didn't have a "professional" email address. I had purchased this product and registered it with my personal email, but for some reason requesting an upgrade required some other kind of mythical "professional" email address that I of course couldn't produce. Not only that, but they wouldn't even define what a "professional" email address was. Then the support person I was in contact with turned quite abusive, and later was revealed to be the manager of the company!
Admin
I actually did this to submit something to the Canada Revenue Agency. They just needed a letter of something or other on a company letterhead - and since I'm in a tiny company, our "letterhead" is actually in Word's header. So I (with as a completely unverified person) sent in a letter and redirected the tax bill elsewhere.