Scott Selikoff

Nov 2011

Remotely Incompetent

by in Feature Articles on

"Welcome back, Susan!"  one of Susan’s co-workers said as she walked in the door.  As she strolled to her desk, the co-worker continued, "Hope you enjoyed your vacation.  You missed quite a fireworks show while you were away.  We lost an entire day’s worth of orders, bit of a nightmare."

Susan had spent last week at sunny resort with her family, and was trying to adjust back to the cold January mornings in Massachusetts.  Being greeted with the news that their ordering system had been offline for almost a day was not something she wanted to hear.