I Love the Smell of Popcorn in the Morning
by in Feature Articles on 2013-11-07Years ago, Movietech Solutions created ticketing and management software for movie theatres. The DOS version of their flagship app had been quite popular with smaller and mid-sized chains throughout North America for years, so it was no surprise that when the Windows 95 version was announced - with its integration with front-line touch screens, self-service kiosks, and boatloads of management reporting - that it was quickly adopted. For the most part, the upgrades happened without issue. New hardware would be ordered and installed by a local IT person, data migrated and business carried on as usual. Except for when it didn't. When this happened, corporate sent out James. A.K.A. 'The Cleaner'.
While there is definitely a Bad @$$ sound to the title, being a cleaner is just a combination of trainer, installer and jack-of-all-trades. James would spend a few days on-site putting the pieces together, followed by a couple of days training the staff on the new system, handling any hardware issues that arose and basically getting the software through the teething stage.