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May 13Welcome to the New Order
by in Feature Articles on 2013-06-11Matthew was the system administrator of a smallish warehousing company. His responsibility was to more or less keep the facility's computer systems working at a reasonable pace and ensure that nothing unexpected would bring the company's business to a screeching halt. Due to the typical resource constraints (money, time, qualified people), companies of this size frequently contract the development work for their internal software out to a third party. Moreover, as you might expect, the quality of those 'third parties' varies widely. Luckily, John, the third party responsible for his warehousing company's software was an industry veteran and was held in very high regard. You could say that there were those in the company thought he walked on water, but that would be unfair to the original. John's following was more devout.
One Monday morning, calls started pouring in complaining that the systems had slowed down markedly. As any good administrator would do, Matt checked to see if a number of potential culprits that had previously been identified and corralled in the past had popped up again. In this case, however, none of the usual suspects were at fault so, Matt reached out to John.