Jake Vinson

Nov 2016

Classic WTF: Illicit Process Improvement

by in Feature Articles on
In celebration of Black Friday, also known as "Retail Hellscape", let's look at a retail-oriented classic WTF, which originally ran way back in 2007. We'll resume our regularly scheduled WTFs next week.--Remy

Christian R. was in trouble. Despite his experience across hardware and software, desktops and server clusters, thumb drives and SANs, he hadn't found any freelance work in weeks. It was clear that he'd have to figure something out to pay the bills.

In August, Christian applied at Drab's PCs, a large retail chain focused on computer hardware and software. He'd shopped there for years and had an impressive level of knowledge about their products, so he accepted a position in Technical Sales.