Recent Feature Articles

Mar 2014

Nobody Likes Andy

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Everyone at Blackshaw and Blackshaw, or B & B, knew when Andy arrived for work. At 11 AM, the smell of stale beer and body odor would fill the office. John Little, Andy's coworker, could set his clock to it.

"Workin' hard or hardly workin'?" Andy said, slapping John's shoulder and leaving a patch of foul air hovering over him. He sauntered over to his desk, guffawing as he sat at his BBC Micro, playing some game he had bought down the street.


Cheesy Karma

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Chester was living it up. He worked for an in-demand contracting company, programming PLC controllers in an ancient language called “APT”. Very few organizations were experienced in APT, and Chester’s employer was often contracted to be a “firefighter”, when projects were ablaze and people were prepared to jump out of the windows to escape the heat.

Chester and his companion, Colby, were booked to work for the California Cheese Co.. The CCC was a notorious client. By paying late (or not at all), by inserting vague clauses into contracts, and by generally being complete jerks, they ensured the bankruptcy of their contractors- and bankrupt firms can’t afford to sue you for late payment. They would get millions of dollars worth of work done for hundreds of thousands. Chester’s firm was more cautious, more experienced, and more litigious than many of the CCC’s victims. They’d be receiving 100% of their payments, and not end up bankrupt.

Upset that they’d actually have to pay Chester and company, the CCC resentfully made the work experience as miserable as possible. They stuck Chester and Colby in a run-down trailer that smelled like curdled milk. It was a quarter mile from the main office, and the phones only worked when the temperature was between 67º and 67.85º, on a Tuesday, and even then only when you didn’t actually use them. This meant that even the most minor question involved a long trudge through a hot, southern California summer. By the time Chester got back to the trailer, he smelled like a brick of Limburger that had baked in the sun all day.


Government, Inc.

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Big corporations are bureaucratic enough to make you say: "wtf?!"

Governments are bureaucratic enough to make you shout: "WTF!!!"


Change Request

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Yet another high-priority support request buzzed into John's phone, just like the hundred before it, and the hundred sure to come. There wasn't any point reading the email. It'd just tell him what he already knew.

"eCommerce clients can't connect to the FTP server since this morning," John announced, entering the lair of Clayton, the company's Network Guru (self titled). "Is something wrong with the FTP server?"

"Nope."

Then silence. Clayton didn't look up from his monitor. His slicked hair shone with the glow of a thousand server-rack blinks.


Spool Me Once

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A support ticket first thing in the morning was bad. A critical support ticket, even worse. A critical support ticket for Xmain? Sara debated calling in dead, but too many people had seen her enter the building. With knots in her stomach, she opened the ticket and read the problem description.

No users at Hewville can open Xmain. They get an error saying it cannot connect to XM720H (not sure if this is a server name or what). Let me know if this is an issue you will be able to assist with or if you need more info. Thanks!


It's My Network, I'll Configure it if I Want To

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When Alex was a fresh young admin, he was assigned to provide network support for a team of master developers. These guys had years of experience and knew what they were doing, so when they asked for something to be set up, you could bank on their request being correct.

Alex recieved a request from one of the master developers to set up a VM for him and his team. Since it was a development machine, the developers were given root access.


We are NOT Meatbots!

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Sales, as everyone knows, is the mortal enemy of Development.

Their goals are opposite, their people are opposite, their tactics are opposite. Even their credos - developers "Make a good product" but sales will "Do anything to get that money" - are at complete odds.


The Out of Office Outage

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The ICSP compliance application was a dull piece of software. Instead of managing Active Directory with one of the many off-the-shelf packages, this was built in-house, and helped the sysadmins manage user accounts, permissions and access. Despite the fact that this application had no right to exist, it did, and it was tied into so many IT business processes that ICSP was marked a “critical” application.

Kelly spent too much time with her hands deep in the entrails of this ugly creature. Since she “owned” it, she was the recipient of a panicked email: “ICSP is down! What did you do?” She had changed a few things is code, recently, but nothing had been released to test, let alone production. Quickly, she skimmed the email chain.