Andy Dahl had suffered his share of delays at the hands of the NonLocal HelpDesk, but usually they were simply a matter of insurmountable language barriers or inexplicable delays. Today the threat was somewhat more sinister... 

HelpDesk, NonLocal [14:13]: 
regarding your computer slowness issue
share the screen

**SCREEN SHARING INITIATED BY Dahl, Andy** [14:14]

HelpDesk, NonLocal [14:17]: 
give me control 

**SCREEN CONTROL INITIATED BY Dahl, Andy** [14:18] 

Dahl, Andy [14:23]: 
S%Topt
S%TOP
%

**SCREEN CONTROL TERMINATED BY Dahl, Andy** [14:23]

HelpDesk, NonLocal [14:24]: 
do shift+ delete
i am unable to do it form here

Dahl, Andy [14:25]: 
what are you trying to delete?

HelpDesk, NonLocal [14:25]: 
its a temporary files

Dahl, Andy [14:25]: 
You can't delete all those files you selected.
They are not all temp files.

HelpDesk, NonLocal [14:26]: 
they are

Dahl, Andy [14:26]: 
No. They are not all temp files. Just because something has the letters 'temp' in it does NOT mean it is a temp file.
MasterOrderTemplate.xml, CoreTemperatureController.cpp, and UpdateTemporaryJobPostings.SQL are resource that I NEED. They are NOT temp files.

HelpDesk, NonLocal [14:27]: 
while we run this search
(.*temp.*)
we will get only the temp files

Dahl, Andy [14:27]: 
No. You will get every file that has the letters 'temp' in the file name. Not all of those are temp files.

HelpDesk, NonLocal [14:27]: 
No
not like that
what happens is temp files are system generated it should not be the original file that you have on the folders in order to resolve the issue i need to delete it even the next level will do the same

Dahl, Andy [14:30]: 
With all due respect, I'm sorry but I can't allow you to delete those files. Not all of them are temp files.

HelpDesk, NonLocal [14:30]: 
alright
i will assign this ticket to next level

Disaster averted, Andy finally took the bathroom break he had fortunately postponed during the beginning of the screen control session.

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