Mark Bowytz

Besides contributing at @TheDailyWTF, I write DevDisasters for Visual Studio Magazine, and involved in various side projects including child rearing and marriage. Twitter: @mbowytz

Classic WTF: Consultants of the Crystal Citadel

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It's a holiday weekend in the US, so we turn back to 2009, and explore the Crystal Citadel. Don't worry, there's a flow chart. -- Remy

Photo Credit: 'Thristian' @ FlickrIt was the mid-1990's and business was booming at the company that Terry worked at. It was booming so much that the existing process of entering an order — faxing in an order form torn out of an outdated-as-soon-as-it-was-printed catalog — was delaying things enough that it was costing the company some serious dough in missed sales. Needing a way to re-engineer the process without hiring an army of support staff, management decided on an innovative plan that would enable customers to place orders electronically without needing to contact customer service.

With resources being tight (even the help desk was fielding order inquiries), management decided to farm out the work to an outside IT firm. Now, important work like this wasn't going to be farmed out to the boss's nephew who was a whiz at programming in Word and Excel. Instead they were going with a big name, "we named our building after ourselves" company. Yes it would be expensive, but the money that could be saved by receiving orders this new way would allow the program to more than pay for itself in short order.


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Infinite NaN

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Nope, that was Prod

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"They say you shouldn't test in prod... They aren't wrong." Dave P. writes.


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"Ooh! That moment when you're listening to music and a you get a vague pop up message that fills you with existential dread," writes Noah B.


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"Walmart seems to think if they throw enough time estimates at the user, one of them is bound to be close...probably," Joe wrote.


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