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I guess the OP did know that the HMRC one is a phishing scam, not actually from HMRC? If it was genuine the typo about addressing people as "madame" is probably worse.
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Instead of assuming that Dwayne is stupid, you might assume that Dwayne and a bunch of friends have been writing funny emails to various companies and are eagerly waiting for equally funny answers. Appearing on thedailywtf probably made their day.
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All that aside, the tech person apparently managed to get most computer names, but not all, just by sending out an email, which I would claim to be a success. That tech person might also not want to know what computer names his users actually have, but what they think they have, so if a user reports problems with "Joe Smith's Laptop" the tech person knows wich computer it is, even though that is not the computer name.
From the user's point of view, the response may have been a failure, but WTF stands for "worse than failure". The user did very clearly communicate that he was not able to find out the name of his computer. That's a failure which is easily fixed. "WTF" would be intentionally telling the tech person the wrong information, and if asked whether you followed the instructions lying about it.
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TRWTF is that in France, there really is a tax on data storage. It's supposed to "compensate" copyright holders.
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The comments have more WTF's than the article. I think all of the commenters are still a bit slow/hungover/pissed/whatever from the Christmas cheer and that, or all the people with double figure IQ's are on holiday still and don't check the site from home.
Most hilarious read I've had for a while.
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