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Admin
This is my frist frist! Yes!
Admin
The "first frist" may well be deleted for having no content, so second or possibly first! Or possibly later, because I'm actually saying something and other people will probably do it faster!
Anyway, I feel compelled to point out that in the last part of the last story, the wtf isn't the user. Or at least, not just the user - yes, you expect people calling tech support to not just scream incoherently for several minutes, and yes, if I got an error that mentioned a floppy disk, I'd probably want to check whether there's a floppy disk in the drive and what it contains, but... that error is still pretty much anti-helpful. Would be better if it actually told you why you were getting the error, like because you were trying to boot off a non-bootable disk, since you probably didn't actually mean to be booting off a disk in the first place. So I can see the confusion.
(Hah! I can edit posts now. Second or possibly first later, indeed!)
Admin
Problem Exists Between Programmer's Keyboard And His (possibly her) Chair: does not understand that most lay people do not understand anything about BIOS, and will require error messages that tell them things.
Admin
Wow, PS/2 ports and floppies causing problems? Could have sworn the year was 2011.
Admin
Admin
I've booted off a floppy at least a couple times in the past few years, though. It was off a floppy in a floppy drive connected via usb, because no computers come with floppy drives anymore, but, still booting off a floppy. (I got the usb floppy drive for free with... a laptop I bought like 10 years ago. Laptop's long dead, but that floppy drive has come in handy occasionally.)
Admin
I have currently not much better than frist
Admin
Bob should have simply sent Prashant teh codez.
Admin
Wow, that thumb drive in a PS/2 port is just an epic fail. I think I found a new picture for my demotivational screen-saver
Admin
Perhaps you should read the actual article, then. Specifically, the part where it said:
So I'd say it's not actually clear at all. FYI, in the part you quoted, the floppy didn't cause a problem.
Anyway, nice try, but keep working at it. You've got a lot to learn.
Admin
Well, TRWTF is of course cables which fit physically in a way that doesn't work.
Admin
As we know there are frist frists. There are things we know are frist. We also know that there are unfrist frists. That is to say we know there are some frists which we know are not actually frists. But there are also unfrist unfrists, the frists we don't know are not frists.
I believe you mean that this is an unfrist unfrist. You're welcome.
Admin
Admin
slotin drive ?
Admin
My best one was this: "It not wrok, pleace do teh needfull."
No context to it, just that. The spelling is intact as sent, at least as I recall.
Admin
The thumb drive in the keyboard (or mouse) port is actually understandable and I'm kind of surprised it wasn't a common thing. It was just last year when I got rid of the last machine that needed that converter dongle.
Admin
I worked in a call center for a very short span of time, and came away with pages and pages of customer stories. Here's my fave:
I got a call from a polite-but-stressed type gentleman, who asked me how I was doing and waited long enough to hear an answer (always a plus). He explained his problem, I explained the solution – you need to change your date/time settings so they’re accurate. You’re off by a couple of hours, it’s the computer equivalent of a VCR flashing 12:00. (Yes, I did check which time zone he was in.)
He said that he didn't have permissions to change it, which is not uncommon. So I explained to this guy that he’d need to contact their IT staff, get them to sync up his clock and calendar, and then our product would work fine.
I heard him repeat the information to someone else in the room, and realized I’m talking to a subordinate with a boss breathing down his neck demanding an answer NOW. I heard them go back and forth a couple of times, and started to feel kind of bad for the caller. He might actually have a worse job than mine. He certainly had a worse boss.
Then there was an explosion, loud enough that the phone picked it up and I could understand every word the Boss From Hell was saying. “That’s stupid! That is the craziest thing I have ever heard! This whole problem is caused by a clock? We’re a bank, you can’t get any more accurate than that!”
I've been mentally inserting 'We're a bank, you can't get more accurate than that' as the tag line of every bank commercial I've seen since.
Admin
Did he use one of those candlestick telephones you see in the talkies?
Admin
No of course there isn't and queue some more swearing and shouting.
For the love of god, it's cue.
Admin
Perhaps you should read the whole article, as it explicitly says "Neither of us stayed for a full year there." So it had to be somewhere between 1998 and 1999. Nice try, but keep working at it. In the meantime, I'm officially revoking your Power Troll title, you've been demoted to simple Troll.
Admin
I think my favorite support request was
Well, Chloe was the customer, and Chloe's duck was the icon she clicked when she wanted to log in. Turns out she had bumped the wrong key while typing her password, and was aware enough to recognize what had happened if not describe it all that accurately.I showed her the backspace key.
Considering that she was three years old, I think she did a better job of reporting the problem than half the users I've dealt with in my time. Even acknowledged responsibility for the condition. Imagine that!
Admin
TRWTF is not using the PS/2 mouse port to USB to thumb drive adapter.
Admin
Ouch! Lower-case too...
Admin
Not so. Your premise assumes that they started in the same year, which is not confirmed by the article. For example, she could have gotten the job in 2005 and left before 2007.
I eagerly await your retort, sir.
Admin
Admin
Admin
<obligatory>askimet bashing post that is not really spam.
Admin
Seriously, who hasn't not done something like this? [image]
Admin
What kind of CD drive isn't completely enclosed?
Admin
Admin
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My father recently got asked to fix a broken PC. The cause? USB hub with printer and other various stuff plugged into PS/2 adapter. Again, I think it was plugged into the mouse connector.
From the description I was given over the phone, it managed to blow the motherboard.
Admin
If you want some interesting Tech stories, go to http://www.techtales.com/tftechs.html. Always good stuff. Recently "reactivated".
Admin
Alan Bradley would like his disc back, please.
Admin
"Christian Riesen" really, really needs a copy editor.
Admin
It doesn't have to be a desktop though; I had a tower from those days with the same sort of CD-ROM drive. Never thought to put broken CDs in it. I would have had I realized it'd make for such an effective weapon.
Admin
Well, queue does work in context, if he keeps some sort of list of reactions, and he's added "more swearing and shouting" to the bottom of it.
Admin
We have implmeneted single-sign-on called SSO for short for serveral clients. Unfortunately all of these dimwits keep asking same stupid questions all the time to the user analysts at client location, who are even more dumber.
They keep sending these mails to me. Everyday I get 4 - 5 requests from user analysts who are finding so tough to comprehend SSO model implemented by their own company.
Admin
Okay, I've had this one happen three times now - and for the record, I am NOT tech support.
I had an executive call me to tell me he wasn't getting any emails. Since I knew this wasn't so, I logged into his email account and, sure enough, no new recent emails were in the inbox. A LOT of deleted items though. I basically called him back and told him to look in his deleted items folder.
"Oh. Okay, they're there. [click]"
This happened with another executive a month later. Same resolution.
That same month, I got the same issue - no new emails showing up. This time, it wasn't an executive. I went into this lady's Outlook Web Access and checked the deleted items - nothing. Then I go back to the inbox and lo and behold - she's got the filter set to "Unread Messages". Naturally, when she opens an email, it disappears. TRWTF there was that she lied to me and knew damn well she was getting her emails - the problem was that they were disappearing on her.
Solving the problem was enough for these users. Some users, though, get all bitchy with me and copy their managers and their managers' managers. (In the corporate world, this is known as a declaration of war.) They have some misimpression that I don't report directly to the CTO and CEO, and that their lowly managers can actually pressure me to do anything at all, I guess. Depending on the p[bitc]H concentration of the conversation, I often end up humiliating the lot of them.
If the parties involved had enough clout, I would probably send them to a bureaucratic hell of my own creation, but I haven't needed to do that yet.
Admin
Admin
... and this is EXACTLY why I contract. I can't stand this kind of posturing/office politics bullshit.
Admin
I wouldn't be so hard on the person who stuck a thumb drive in a USB-to-PS/2 dongle. Seriously, the thing fits in there, why shouldn't it work?
There's a huge gap between "stupid" and "non-technical" and it's sad that so many technical people don't realize that.
Admin
Admin
Are you telling me that the average user DOESN'T know about IOC, bit-shifting, and all the other bits of knowledge that it takes your average software development professional half a lifetime to amass?
:P
Admin
A stack would not be appropriate here, by the way, because in a really creative outburst of profanity order matters. The listener might end up hearing something like "fker! squirrel chimp-faced you throat fking your down keyboard f*king this jamb to going I'm".
Admin
I thought you said it was implemented by your company. Or, are you saying the more dumber user analysts work for your company but at the client location?
Either way, maybe it's the user documentation that's the most dumbest.
Admin
The cases from the sister remind me of my time when I worked as "the computer guy" for the university. The chair I was assigned to worked on projects in developing countries all over the world, so most of its money would be spent on plane tickets and the computers were still from the bronze age.
One of the panicked calls was from a professor whose screen had just gone blank, and she had a lecture in twenty minutes. On my way over to her office I asked her what she had done when that happend. "Nothing, I just plugged in my USB thumb drive."
The computers, as mentioned, were quite outdated and had only two USB v.1 sockets on the back. While turning around the tower casing under her desk to reach the port on the back, she had stretched the monitor's power cable to the extend that it appeared to be still in its socket, but had been pulled out just enough to break the electrical contact.
In other words: It was a green-light-on-the-monitor-problem.
Admin
At my first job out of college, I was a programmer at an engineering company. Our computer was a PDP-11/70.
At one point, for a period of about three weeks after we put a VT-100 terminal in her office, she called up every morning to tell us it didn't work -- she would type the keys and nothing showed up on the screen. Every morning I'd go down to her office and press the "No Scroll" button on the keyboard for her. I was quite happy when she finally learned how to press it herself.
Admin
We did implement, but the design came from client. It is their plan. Tomorrow if you ask me to build approval rules in your system and then your employee (system user) call me to complain, I will have right to get mad at him.
Admin