• A Gould (unregistered) in reply to operagost
    operagost:
    I just can't buy this. No one noticed that there was no air coming out of the vent? No one noticed that one day it was much, much hotter? The first thing people do when a room is too hot, whether it's full of hardware or not, is complain to maintenance.

    Depends on the political dynamic - if Maintenance is busy that day, or just doesn't like the tone of your voice (or plain didn't think to check the breaker), you could get a "of course it's hot - look at all this equipment!". That gets seated as "the answer", and no-one gets around to double-checking the breakers.

  • xXx (unregistered)

    I lold

    thnx

  • Jordan (unregistered)

    I used to work in a place that was ALWAYS hot, server room or otherwise. Nobody could figure out what was going on... We had glass windows all around and the effect was like a greenhouse.

    It turns out the building was a re-model. Originally it had been a cinderblock store-front. In order to update it and make it more friendly they took out most of the exterior cinderblock walls and replaced them with nice big glass windows...

    Problem is the AC system was setup for a building that was mostly cinderblock instead of a greenhouse.

  • (cs) in reply to snoofle
    snoofle:
    Sometimes you just don't know what to look for beyond the basics - it depends upon your background.

    Yep, but they have a maintenance guy to check the non-basic stuff.

  • moshbox (unregistered) in reply to operagost

    I was wondering the same thing. I've worked in many data centers and I've yet to see one where the Facilities contacts weren't posted on every available phone list. Too cold, call facilities. Too hot, call facilities. Puddle of water, facilities. Elevator plummets 3 floors, facilities... (yes the latter actually happened at my current site)

  • CynicalTyler (unregistered) in reply to Kermos
    Kermos:
    Well it's quite possible that people were hired after the problem came up and people who used to work there before the problem occurred are gone. So as far as they are concerned, it literally always has been that way.
    Legend tells of The Before Time. A time when the Frigid would flow from vents on high. In The Before Time, the Gods would supply the Frigid for it made The Race of Men frolicsome, and they would compete against each other with NERF, and this pleased the Gods. But Man was greedy and jealous of the Gods of Alternating Current. They drew too much of the Gods' Power, one day, and since then the Frigid has been denied us. It is thus our penance to endure the Hottest Age. Prophecy warns us of the Dark Time, when CAT5 will succumb to the Heat and cease to carry our life giving Interweb and the terrible CXOs will come down from the mountains to smite us. Prophecy says those days are near.
  • Sam B (unregistered)

    The Real WTF(tm) is that no one thought of checking for an AC unit at all.

    "Hey, there are intake and output vents in this room, but for some reason, there's no activity. Could there be an AC unit somewhere for this room? Hmmm..."

    Nah, couldn't be. Why the hell would they put vents in a room?

  • Paris Bean (unregistered)

    That's Hot, Bitches!

    <laoreet captcha="true" />
  • (cs)

    This is the one time calling Central Command worked. Usually (especially if your name is Buttle) you need to have someone like Robert DeNiro help out.

  • Nerf Herder (unregistered) in reply to Mel
    Mel:
    While we're sharing A/C stories, I once worked in a place that had been designed to be open-plan, but instead walls were put up for offices. Mine was one of 3 on the same thermostat. My office was always absolutely freezing - to the point where I had a hot water bottle in my drawer, and used it regularly. The (smaller) office in the middle was always just right, and the large 3-person office on the other end was as warm as mine was cold. I believe that several looked at it and nothing could be done, and as I as I know it's still like that.

    Isn't this the storyline to Goldilocks and the 3 Bears just updated for today's times?

    "This office is TOO cold" "This office is TOO hot" "This office is justttttttttt right!"

  • car912 (unregistered) in reply to John B
    John B:
    Anyone notice the TeamCity ad? I finally realized it's a bunch of soccer players defending against a penalty kick, but at first blush it looks nothing so much as a team of guys, desperate for you to commit your code so they can go to the bathroom.

    WTF Advertising for the kicker.

    This one?

  • (cs) in reply to Valerion
    Valerion:
    Now that's a decent WTF!

    I did a similar thing at home. The sparky-clicky thing that lights the gas hobs had been broken for like 2 years. I was considering replacing the oven, but we were getting along fine with a cigarette lighter to light them so I didn't, although we did go looking for a new one a couple of times.

    One day something fell behind the oven so I pulled it out to get it. That's when I noticed the old, rusty AA battery installed at the back of the oven. Replacing that miraculously bought my sparky-clicker back to life.

    That's the Real WTF(tm): nobody uses a battery when designing a stove igniter. Since it only needs to be replaced once a decade or so, you can't count on the user remembering that it exists. Every gas stove I've seen either uses a pilot light or compresses a piezoelectric crystal to get a spark.

  • Zerbs (unregistered)

    A car rental company that I worked at (which was since phased out of existance by the parent company) in the 90's was growing, and had a small server room on the 4th floor of the building that was poorly equipped to be a server room and getting too full. The company had put together great plans for a new server room on the first floor, including a better cooling solution, better power backup including a generator, and a raised floor to put all the wiring underneath.

    However, it was decided that we absolutely "needed" the space on the 4th floor for more cubicles before the new server room was finished, so in the mean time there were servers living in conference rooms, servers living under people's desks, servers living in hallways, servers living in pretty much every nook and cranny that could be found with an outlet. A Digital person told us the Alpha server we had would be lucky to last 2 weeks under the conditions it was in, fortunately all the computers lasted about 2 months in their temporary spaces with a fleet of industrial strength fans and opening a hatchway in the ceiling up to the roof (fortunately it was only a 4 story building). Amusing times were those.

  • (cs) in reply to Carnildo
    Carnildo:
    Valerion:
    Now that's a decent WTF!

    I did a similar thing at home. The sparky-clicky thing that lights the gas hobs had been broken for like 2 years. I was considering replacing the oven, but we were getting along fine with a cigarette lighter to light them so I didn't, although we did go looking for a new one a couple of times.

    One day something fell behind the oven so I pulled it out to get it. That's when I noticed the old, rusty AA battery installed at the back of the oven. Replacing that miraculously bought my sparky-clicker back to life.

    That's the Real WTF(tm): nobody uses a battery when designing a stove igniter. Since it only needs to be replaced once a decade or so, you can't count on the user remembering that it exists. Every gas stove I've seen either uses a pilot light or compresses a piezoelectric crystal to get a spark.

    You know on that note, I have absolutely zero clue if my stove needs power or not for the spark. That is something I definitely have to go check out now.

  • yossi (unregistered)

    We had a similar story, My house was remodeled some years before we moved in. The back patio was made into a room but it still looks very patio-y. All the wiring in the patio room goes through ONE of those bathroom type plugs. One night all the power in that room goes out. No surprise, there were four computers, a CRT TV, a wii, a treadmill, a fridge, various lights and other dodads, and on this night, a toaster oven as well, all on the same circuit. So I pull out the couch to reset the bathroom plug switch, and lo, it was never tripped. The breaker box outside the house, a-ok. "Must be one of the wires in wall burned out" I says. For the next 4 weeks, my dad and I spend our free time drilling holes in the walls and sticking in this AC detector my dad has. At the end of week four, we are in my sisters room that used to be the garage. My dad is drilling, I'm standing around trying to look like I'm helping, my eye falls on a 6"x12"x18" box shaped bulge in the corner by the ceiling. My sister always assured us that it contained the old garage door opener machinery, but it now occurs to me the I have never actually seen this "door opener" with my own two eyes. 5 minutes later my dad is staring in shock at the OTHER breaker box, and I'm giving my sister a lesson about how 'assume' makes an ASS of U and ME.

    regarding the Goldilocks office: all you had to do was tape a bit of cardboard to block most of your air vent.

  • iToad (unregistered)

    Sometimes, everyone seems to forget the first two rules of hardware repair:

    1. Is it plugged in ?
    2. Is it turned on ?
  • TimmyT (unregistered) in reply to CynicalTyler
    CynicalTyler:
    Kermos:
    Well it's quite possible that people were hired after the problem came up and people who used to work there before the problem occurred are gone. So as far as they are concerned, it literally always has been that way.
    Legend tells of The Before Time. A time when the Frigid would flow from vents on high. In The Before Time, the Gods would supply the Frigid for it made The Race of Men frolicsome, and they would compete against each other with NERF, and this pleased the Gods. But Man was greedy and jealous of the Gods of Alternating Current. They drew too much of the Gods' Power, one day, and since then the Frigid has been denied us. It is thus our penance to endure the Hottest Age. Prophecy warns us of the Dark Time, when CAT5 will succumb to the Heat and cease to carry our life giving Interweb and the terrible CXOs will come down from the mountains to smite us. Prophecy says those days are near.

    Wow. Awesome.

  • nitehawk (unregistered) in reply to DaveyDaveDave
    DaveyDaveDave:
    Is it EVE Online?
    Sometimes I wonder if their server room is like that.
  • Anon (unregistered) in reply to BobB

    My company had servers and phone equipment in a very warm, unventilated closet room. Our low cost solution was to move everything to the employee break room on the other side of the wall. What about security, you ask? They put "Do Not Touch!" signs on everything.

  • (cs) in reply to snoofle
    snoofle:
    (stuff about outside outlet on a GFI) It turns out that they can also be daisy chained off an unrelated GFI circuit. We walked through the house checking each GFI outlet until we found one that was dead - in the upstairs bathroom on the other side of the house. After the outside outlet was replaced, we just reset the upstairs GFI outlet and everything was fine.
    The same three Stooges that wired that must have done the house I grew up in, though that was in the Dark Ages, long before GFI outlets. The outlet under the desk in my room was controlled by the same wall switch that controlled the overhead lights in our dining room. On the other side of the house. That made for some lovely times when I was working on that new-fangled "computer" thing and someone else was getting ready for bed.
  • Robert S. Robbins (unregistered)

    They moved my office to the cramped, hot server closet while the building is being renovated. All I have is a little fan on my desk.

  • mr_ed (unregistered) in reply to John B
    John B:
    Anyone notice the TeamCity ad? I finally realized it's a bunch of soccer players defending against a penalty kick, but at first blush it looks nothing so much as a team of guys, desperate for you to commit your code so they can go to the bathroom.

    WTF Advertising for the kicker.

    I didn't notice, because I have adblocking on, but I disabled it to see what you're talking about...

    ROTFL! That's the funniest banner ad I've ever seen.

  • moz (unregistered) in reply to DR
    John B:
    Anyone notice the TeamCity ad? I finally realized it's a bunch of soccer players defending against a penalty kick, but at first blush it looks nothing so much as a team of guys, desperate for you to commit your code so they can go to the bathroom.
    That sounds like a free kick, not a penalty. The only player who stands in front of the ball just before a penalty wears a green shirt.
    DR:
    A server room without active cooling is an accident waiting to happen. When the cooling is there but not on, that's surely a firing waiting to happen.
    Maybe at first, but too many people both knew about the hot room and had a responsibility to do something about it for that to be tenable by the time Ted walked in.
  • inomyabcs (unregistered) in reply to nitehawk
    nitehawk:
    DaveyDaveDave:
    Is it EVE Online?
    Sometimes I wonder if their server room is like that.

    That is why they are down for an hour a day. The gnomes have to change out the ice they use for cooling. Saves on electricity for the A/C

  • (cs)

    Now hang on a second. Are you telling us that after you've complained to building maintenance they sent a guy the same day? And furthermore you want us to believe that technician was helpful and resolved the problem within a few minutes?

    The nerve that you're trying to pass this off as a true event is The Real WTF!

  • alister (unregistered)

    Similar senario, was on call for weekend that they're doing power checks in the wing in which server room located. Supervisor say not to come in, as they are not checking server power supplies at all and he does not want to have to justify O/T. Guess what they kill the power to the 5, yes five overhead a/C units, on turning juice back on only one comes back on. Router over heats and we loose comms, hence called in. Arrive to find temp massive over heat. We're lucky we loose copy HDs

    Moral: never trust electricians unless you know they can't touch your power or A/C

  • Jeff (unregistered) in reply to Robert S. Robbins
    Robert S. Robbins:
    They moved my office to the cramped, hot server closet while the building is being renovated. All I have is a little fan on my desk.

    If they start talking about 'Storage Room B' and hand you some roach spray, I'd start to worry.

    CAPTCHA: 'vulputate' Don't know what it means, but it sounds dirty.

  • Jeff (unregistered) in reply to Robert S. Robbins
    Robert S. Robbins:
    They moved my office to the cramped, hot server closet while the building is being renovated. All I have is a little fan on my desk.

    If they start talking about 'Storage Room B' and hand you some roach spray, I'd start to worry.

    CAPTCHA: 'vulputate' Don't know what it means, but it sounds dirty.

  • (cs)

    The quote shows they didn't look very hard for even a partial solution. You can at least blow air through from the next room for the cost of a single fan and a second vent. If that can reach a hallway or open plan area, even after hours when the A/C is off it's an improvement over zero circulation.

  • wesley0042 (unregistered) in reply to Kermos
    Kermos:
    You know on that note, I have absolutely zero clue if my stove needs power or not for the spark. That is something I definitely have to go check out now.

    My BBQ uses a AAA battery; it's accessed by unscrewing the ignitor button. My regular stove is powered by mains; I can use a lighter to get the burners going, but the oven doesn't work without power, since it automatically adjusts the temperature by turning the flame on and off. Found out that even a tiny UPS will power it just fine in an outage.

  • Peter (unregistered) in reply to lbp

    Actually, I think it's because the refrig has a compressor motor which draws close to the max current a circuit can supply, so it needs its own branch circuit. The food not spoiling thing is just a side benefit.

  • (cs) in reply to Kermos
    Kermos:
    --:
    Stewie:
    that *one* outlet in the whole kitchen had it's own breaker which was off!

    Of course it had it's own outlet - that is what the electrical code specifies!

    Code and reality don't always mix

    Plus not all of us happen to have electrical code memorized. =)

    Plus the "Code" is different in different countries. My whole 4-bedroom house has 6 fuses (soon to be breakers when I get around to buying them): one each for oven, hot water, lights, the aircon and two power outlet circuits.

  • MrSparkyAdmin (unregistered) in reply to alister

    Your Supervisor is the WTF in this case; never trust any contractor to do anything around, about, near, or with your business critical systems. There is no substitute for personal supervison and oversight of contractors.

    Electricians usually have a more than healthy appreciation for the power they work with, both literal and figurative. In my careers (Journeyman and IT Admin), they'll take the most care in doing the job at hand, but it's up to the customer to make sure anyone who might be affected is notified and prepared.

  • (cs) in reply to d*
    d*:
    but if any one of the core components – such as the core router or PBX – failed from overheating, it would be a business catastrophe.

    That in itself is stupid. If the components are that critical, there should be a backup. Equipment in "cold" server rooms dies too.

    Nah, you misread it. It would only be a business catastrophe if it failed from overheating. If it failed for any other reason the backups would kick in and save the day.

  • (cs) in reply to Chahk
    Chahk:
    Now hang on a second. Are you telling us that after you've complained to building maintenance they sent a guy the same day? And furthermore you want us to believe that technician was helpful and resolved the problem within a few minutes?
    They're often like that you know (provided they're on-site) provided you know how to sweet-talk them right. When dealing with people you've got to be nice, just as when you're dealing with hardware you've got to use the right connector; either way, get it wrong (e.g. by going in and demanding stuff and treating them badly) and you're just making a lot more work for yourself.
  • (cs) in reply to Carnildo
    Carnildo:
    That's the Real WTF(tm): *nobody* uses a battery when designing a stove igniter. Since it only needs to be replaced once a decade or so, you can't count on the user remembering that it exists. Every gas stove I've seen either uses a pilot light or compresses a piezoelectric crystal to get a spark.

    Designer: "Well see, the great thing about this design is that the battery will last just long enough for the customer to completely forget that they will need a new battery. It may only cost 50¢ to fix under waranty, but by the time it's necessary it'll be out of waranty, they'll have forgotten, and so will have to buy a new stove!" Manager: "Brillant!"

    Planned obsolescence.

  • (cs) in reply to Ted's a chump
    Ted's a chump:
    Ted just screwed himself for the rest of his career there. He will forever be known as the guy who can magically fix a $178,000 problem for free. Hope he has a magic wand.

    I thought the plain should be that he then buys a copy of the "on/off" key from the super for $250. He then spends the next two weeks in "deep research". Finally, he announces that he's found a vendor, Sdrawkcab Eman Ym, that can provide a passive cooling solution that works with the existing infrastructure-- for only $35k (or the semi-passive for $45k, which is obviously better because it costs more). Once he-- I mean, they-- get the money, he duct tapes some old kit to the wall, turns the key-- and is then the hero who saved the company $150k and cooled the equipment.

  • Ken B (unregistered) in reply to Franz Kafka
    Franz Kafka:
    /sigh The real WTF (tm) is that they went through all that rigaramarole to ferret out solutions to the 'hot room' problem, but skipped the basic check that takes 10 minutes - check the breakers.
    You're assuming that the people involved knew that an A/C unit for the room already existed. After all, the newcomer was told by the not-as-newcomer that it was already determined that installing an A/C unit would cost too much. To them, there was the "cold room", which had proper A/C, and the "hot room", which had no A/C.
  • rast (unregistered) in reply to halcyon1234
    halcyon1234:
    I thought the plain should be that he then buys a copy of the "on/off" key from the super for $250. He then spends the next two weeks in "deep research". Finally, he announces that he's found a vendor, Sdrawkcab Eman Ym, that can provide a passive cooling solution that works with the existing infrastructure-- for only $35k (or the semi-passive for $45k, which is obviously better because it costs more). Once he-- I mean, they-- get the money, he duct tapes some old kit to the wall, turns the key-- and is then the hero who saved the company $150k and cooled the equipment.

    That reminds me that I haven't checked out BOFH yet this week.

  • Mike Hunt (unregistered) in reply to BobB

    Our office was a nice 70 degrees until it became colder and colder over time. At the end of a week, it was so cold we could see our breath! After calling maintenance they found that the whitebox we temporarily set up on top of the filing cabinet was shooting the hot air from its power supply right onto the thermostat...

  • (cs)

    What, nobody mentioned yet the song "Pleasing Interlude No. 2" by Electric Six?

    She doesn't like it too hot. She doesn't like it too cold. Room temperature! Room temperature!

  • Chris (unregistered)

    My favorite experience dealing with contrator incompetance (which I feel I'm free to comment on, since I'm a contractor myself) was when I was helping a client set up a new location.

    We deployed a relatively sophisticated wireless bridge between their main location and their new location (a mere 800 ft apart, across the shopping center) with Linux routers and high power wireless radios with directional attenae.

    After getting the whole thing working so that they could transparently access the server at their main location while using their own dedicated internet connection, it was up to my to coordinate with the contractor installing their VoIP solution so that the stores could transfer calls back and forth and retrieve voicemail from a centrail server. After getting all of their stuff connected to our routers on both sides, they found that transferring calls over the wireless bridge didn't work. Despite many assurances that no firewall rules preventing traffic from their boxes from going across the bridge (and multiple tests proving other traffic crossed the bridge without issue) they contended that there was an issue with the network.

    After about 3 hours of in-depth testing with their contractor, I told them that it would without a doubt an issue with their equipment. Of course, the phone system vendor swore that it was a problem on my end. My client wasn't happy that they couldn't transfer calls and told me that I needed to be available as needed by the other contractor.

    A week after I sat down with the other contractor to try to diagnose the issue, I stopped by my client's place of business and inquired about the call-forwarding ... "Oh, they got it working." was what I was told.

    I asked the phone system vendor what it turned out to be ... "Oh, apparently on of our contractors forgot to install the VoIP voice compression module in the PBX on at the new site, so transferring calls was impossible."

    Idiots!

  • bonchibuji (unregistered) in reply to Franz Kafka
    Franz Kafka:
    savar:
    Well, except for the really annoying indian guy I worked with at my last job who would pick his nose in meetings and was a complete goddam idiot who smelled like he never bathed.

    Hey, I had a guy just like that - the smell of him in the same office made me literally gag. Thankfully, he got married and stopped stinking (this was a year or so ago), but he's still an annoying asshole that interrupts all the time.

    Belcat:
    It's a bit obsolete - new fridges barely touch the amount of power available in a breaker (they use about 120 watts of the whole 1800 watts). Sure bigger ones use a little more, and there's a surge when it starts, but still..

    Power cable is cheap, as is another breker; this is insurance against spoiled food.

    I am an Indian. I

    1. Don't interrupt people when they talk sense.
    2. Take bath everyday.
    3. And I use deo too..
  • UKKay (unregistered)

    TRWTF is all of these curious electrical systems you seem to have that allow one faulty appliance to affect others!

    Seriously, stick some fuses in your plugs and never touch the breaker box ever again. Oh, and get to 240V 50Hz while you're at it!

  • itsmo (unregistered) in reply to lbp

    [quote user="lbp"][quote user="Kermos"][quote user="DOA"]I'm ashamed to say I [...]

    It didn't dawn on me right away that the vacuum cleaner had a battery and wasn't running on A/C power. Eventually I just went to the breaker box and yep, that one outlet in the whole kitchen had it's own breaker which was off!

    Funny how well the fridge started working after I turned the breaker on... [/quote]

    Standard wiring config - idea being that this way if something trips in the kitchen (like a knife in the toaster), your food won't spoil. [/quote]

    How in hell would they know where you were going to plug the fridge in?

  • (cs)

    I once worked in a dot-com startup where the landlord would turn the AC down in the summer to save money on electricity... Needless to say, our server room did not appreciate it.

    BTW, we didn't have racks back then - all our servers were minitowers standing on sheets of styrofoam on metal shelving. Why the styrofoam, you ask? Because someone found out the hard way that without it, vibrations from the machines would propagate through the metal shelves, and before you could say "constructive interference", half your disks would be toast.

  • (cs) in reply to Valerion
    Valerion:
    One day something fell behind the oven so I pulled it out to get it. That's when I noticed the old, rusty AA battery installed at the back of the oven. Replacing that miraculously bought my sparky-clicker back to life.

    That's strange, because these sparky-clicky things don't need batteries. They're piezoelectric.

  • (cs)

    The office I work in has machine rooms on two floors. We came in one morning to find that the 1st floor machine room was very warm. We eventually realised that the AC was off, and the AC control panel was dead. We got facilities management involved, and they called out an AC engineer to solve it, while we opened windows and used desk fans to move the heat out. The AC engineer came (very promptly, we were impressed), and started to investigate. In about 5 mins he'd found the problem. There was another group of AC engineers working on the AC for the 2nd floor machine room, and when they turned off the 2nd floor AC, they'd also flicked the switch for the 1st floor AC.

  • itsmo (unregistered) in reply to SarcasmFTW
    SarcasmFTW:
    Not to be a bother, but you can't block PK's, you can however block direct and indirect free-kicks.

    Fixed that for you

    [/sarcasm]

  • itsmo (unregistered) in reply to Carnildo
    Carnildo:
    Valerion:
    Now that's a decent WTF!

    I did a similar thing at home. The sparky-clicky thing that lights the gas hobs had been broken for like 2 years. I was considering replacing the oven, but we were getting along fine with a cigarette lighter to light them so I didn't, although we did go looking for a new one a couple of times.

    One day something fell behind the oven so I pulled it out to get it. That's when I noticed the old, rusty AA battery installed at the back of the oven. Replacing that miraculously bought my sparky-clicker back to life.

    That's the Real WTF(tm): nobody uses a battery when designing a stove igniter. Since it only needs to be replaced once a decade or so, you can't count on the user remembering that it exists. Every gas stove I've seen either uses a pilot light or compresses a piezoelectric crystal to get a spark.

    The standard clicker on a modern gas hob in UK is wired to the mains to provide the spark. This means that if there is a power cut you can use the gas burners but you have to light them with a match or other flame. It also means you need a power outlet near where the hob is to be installed(usually underneath). I would be surprised if this was unique to UK.

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