• (nodebb)

    You would think that companies that decided to outsource all their QA to their users would know that they needed to provide a way for those users to report issues to people who could actually address them. But no, they outsourced the holistic thinking about their process to, uh, nobody I guess.

  • (nodebb)

    Passw0rd2!

    Addendum 2025-06-02 09:49: Hey, what's going on? That's my new bank account password.

  • DJ Dizzy Spudplucker (unregistered)

    Ahh yes, makes me about as happy as those websites that, when you register, think "[email protected]" is DIFFERENT from "[email protected] "

  • Álvaro González (github)

    The main reason to use PayPal is the ability to get a refund from this kind of sites.

  • Hanzito (unregistered) in reply to pcooper

    It's a win-win for the project manager. "No bugs to report."

    @Álvaro González: a credit card allows you to do so too, without giving away more information.

  • Wayne (unregistered)

    I had that exact same password length problem with my bank. They changed online systems, I set up my password, logged in, did some stuff, logged out. Next time I signed in, I couldn't. Called for a reset, rinse, repeat. Finally I talked to someone in IT and it turned out my password was too long and the system wasn't programmed to report or limit it. Closed my account the following week.

  • r (unregistered)

    I work at a place where ALL the "new" tech that's been installed in the past few years works that way. Welcome to the future.

  • (nodebb)

    Good to see you back Ellis.

  • Some Dude (unregistered)

    That was a good read, thank you. I was getting more and more enraged as the story progressed.

  • Álvaro González (github)

    In my country, credit cards don't normally allow to get refunds just asking for them. You typically need to file a denounce with the police or provide strong evidence that it's been a fraud. I know it first hand because some salesperson from the biggest telecom fraudulently charged a service I never bought or used and he got away with it.

  • (nodebb)

    Years ago a banking web site I used had a password limit of 8 characters -- but they didn't tell you that so clearly and the sign in screen would accept longer passwords, just truncating them silently!

    I found out because one day I typed enter by mistake before finishing entering my 14 char password, only to be really badly surprised when that worked fine. I had been using the entire password for logging not realizing it had been truncated the whole time.

    That was a different level of sleaziness I did not expect.

    So in this story, I wonder if the mobile app would have logged the user if he had entered just the 15 first characters of his 16 char password.

  • asdf (unregistered)

    This sounds like my experience trying to fill out the forms needed for gaining entry to Japan, and buying a Japan Rail Pass. All the sites look like they were designed for some 2001-era i-mode flip phone and never touched since then, and I think there even was some weird business with paying and entering confirmation codes. I'm still amazed it worked out in the end.

  • Jess (unregistered) in reply to Ralf

    Fun related fact. To this day, blizzard battle.net passwords are not case sensitive. You may type "HuNtEr2" when creating an account, thinking you're super secure, but when you log in later "hunter2" works just fine.

  • Officer Johnny Holzkopf (unregistered) in reply to Ralf
    Comment held for moderation.
  • ddbiggestfool (unregistered) in reply to jeremypnet

    y???

  • jdwbiggestfool (unregistered)
    Comment held for moderation.

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