• rr-dot-com (unregistered)

    I have a some friends in various arms of the Comcast kraken (hi, Doug!) but Xfinity is really something. My girlfriend gets emails about needing a new modem, the website randomly asks for a login every few minutes, and what are these SMS security codes they’re sending if I don’t even have 2FA? I gave up on changing plans, took a shower, and came out with six different ones.

  • (nodebb)

    For the last one, I was about to say that 500Mbps sounds like a lot for 2015, but then realised that I got fibre-to-the-routerbox "at least 200 Mbps" that was really about 320 Mbps, limited by administrative fiat rather than hardware limitations, in the back end of 2016.

    I guess that makes me at least a minor WTF.

  • dpm (unregistered)

    I don't need to go back to 2015 or even 2022 to describe my hate/hate relationship with Verizon's fscked-up website which tries to combine logins for both "Verizon Wireless" and their internet+television+telephone company through one screen (completely separate accounts, of course). Ignoring the bit about Edge being the only browser it accepts, the login will succeed only to redirect itself to a 502 bad gateway. That takes some skill.

  • WTFGuy (unregistered)

    @dpm It gets worse if you also have a Verizon enterprise business account. Which is also separate from, but deeply interwtined with, your Verizon wireless account and internet bundle companies. Since, you know, lots of businesses have mobile phones, networking, routers, etc., on the company account. Lots of ways for links to lead nowhere, blind alleys abound, etc.

    WTFery of the highest order.

  • verisimilidude (unregistered) in reply to rr-dot-com

    Multiple 2FA codes via SMS when you aren't active indicates someone trying to break into your system. Maybe a misconfigured bot somewhere, not necessarily someone with evil intent. Message support and (maybe) they'll look into it.

  • (nodebb)

    For all of the horror stories about Comcast, I have to give them credit for two technical accomplishments that other ISPs seem to be incapable of: IPv6 support and not blocking ports.

  • Slicer (unregistered) in reply to Dragnslcr

    Google Fiber does IPv6 good.

    Comcast, is, well, Comcastic.

  • Charles (unregistered)

    The only WTF for the Xfinity one is the explanation of why no images are shown. It's not to protect againat spam. It's so that the sender cannot use a link to an image to see when (or if) you read the email by seeing when the image gets accessed. Mail software should never load anything external without explicit user permission (and even then it would be better to not allow it at all and block emails which contain external references to prevent this kind of abuse).

  • I dunno LOL ¯\(°_o)/¯ (unregistered)

    At least your ISP web sites don't need epilepsy warnings like AT&T's web site. It flashes madly as it loads. You really have to work to make a web site that bad. Maybe something in the back end is still be coded for IBM 3270 terminal emulation.

  • WTFGuy (unregistered)

    Well, yes of course.

    But you might expect Xfinity to trust its own emails. Or at least you might expect their marketing department to insist that their IT department open this chink in their security armor. Or "armor" more like; I'd not trust that they do much security that's more than mere theater.

  • (nodebb) in reply to Dragnslcr

    two technical accomplishments that other ISPs seem to be incapable of: IPv6 support and not blocking ports

    Failing to block ports isn't actually a technical achievement, since it takes effort to block ports, so "not blocking ports" is equivalent to "doing nothing".

    And I've had IPv6 that just works since I got fibre back in 2016, so that isn't much of an achievement either. 'Course, I'm in Europe, so I don't have to deal with the general suckage of US ISPs.

  • (nodebb) in reply to Steve_The_Cynic
    Failing to block ports isn't actually a technical achievement, since it takes effort to block ports, so "not blocking ports" is equivalent to "doing nothing".

    It's one of the rare times when most ISPs suck at doing nothing.

    'Course, I'm in Europe, so I don't have to deal with the general suckage of US ISPs.

    Yeah, yeah, stop bragging. Some of us have to deal with what small victories we can get.

  • LZ79LRU (unregistered) in reply to Dragnslcr

    There are no victories in life. Only a steady decline as we fall down the eternal up escalator on our inevitable path toward a shallow grave. At best you might get lucky and not hit your head on every single step along the way.

  • Ollie Jones (unregistered)
    Comment held for moderation.
  • Officer Johnny Holzkopf (unregistered) in reply to I dunno LOL ¯\(°_o)/¯

    Please provide me a 3270 interface to my bank so I don't have to deal with their crappy, buggy, slow, unintuitive, annoying, and misleading web "app"...

  • mdadul bd (unregistered)
    Comment held for moderation.

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