The Dead Guy's Password
by in Feature Articles on 2009-06-24"Is this campus tech support?," the caller said before Michael even had a chance to say hello, "I hope this isn't a recording because we have a serious problem with one of the detectors here. It won't open files!!"
Used to working with the frantically confused user, Michael replied in a calming voice, "Now calm down, let's start out with your user id and—"