The Dead Guy's Password
by in Feature Articles on 2009-06-24
"Is this campus tech support?," the caller said before Michael even had a chance to say hello, "I hope this isn't a recording because we have a serious problem with one of the detectors here. It won't open files!!"
Used to working with the frantically confused user, Michael replied in a calming voice, "Now calm down, let's start out with your user id and—"
Years ago, Peter worked as a highlyly paid IT consultant. You know those guys who come into the office in Italian suits and take over the large conference room as their "office" for six weeks? Well, Peter was one of those guys. But unlike the stereotype, he actually earned his hourly rate while applying his expert experience to several projects. He also had the luxury of working with some very highly skilled (and also highly paid) professional colleagues.