Papering Over the Problem
by in Feature Articles on 2012-05-24There are certain baselines that telecom companies care about. If, for example, your company is responsible for a set of network devices at the local airport, detecting and correcting failures quickly was very important.
Miguel was the IT support for the team ulitmately accountable for those devices. His first major project for them sounded fairly simple: when an alert condition occurs, generate a printed report. He was given a generous budget and told to do whatever it took for delivery.