Printer Futility
by in Feature Articles on 2013-11-14Like a ninja in the night, Hanz M., AKA Hanzo, stalks across Hesse University’s Dresden campus. The go-to man in the IT department, he fixes the messes that others leave behind. This is one of his stories.
"This is why we can’t have nice things," Gertrude said. She and her subordinate, Hanzo, sat near the IT office phone, on speaker and on hold. "The administration picked the one manufacturer without on-site tech support."