The Scottish Breakfast
by in Feature Articles on 2013-04-17There were days when Robert felt like a British Monarch. He worked for a cryptographic hardware/software company based in England, and spent his time bouncing from client-site to client-site, all across Europe. One day, a Scottish customer named Willie called, panicked because his cryptography server had stopped working. “Achh, I’ve givin er all I can give! She willnut run any more!” Robert settled Willie down and asked the obligatory troubleshooting questions (Is it plugged in? Is it switched on? Was the crypto hardware unit connected properly? Has a giant sea monster eaten your server?) but to no avail.
Robert then broke the news to Willie: this required on-site service, and Robert wouldn’t be available until the following week. “I’m actually in France today, at another customer site.”
“That willn’t do, laddy! I need this workin before I go to the Aberdeen football match on Sunday!” Robert informed Willie what the charges would be for an emergency weekend visit and Willie agreed without hesitation.