Ellis Morning

Editor

Dec 2019

Best Of 2019: The Hardware Virus

by in Best of… on
We continue our holiday break by looking back at the true gift that kept on giving, the whole year round. Original. --Remy

Dvi-cable

Jen was a few weeks into her new helpdesk job. Unlike past jobs, she started getting her own support tickets quickly—but a more veteran employee, Stanley, had been tasked with showing her the ropes. He also got notification of Jen's tickets, and they worked on them together. A new ticket had just come in, asking for someone to replace the DVI cable that'd gone missing from Conference Room 3. Such cables were the means by which coworkers connected their laptops to projectors for presentations.


Lying Metrics

by in Feature Articles on

Locator LED

Our anonymous submitter—we'll call him Russell—was a senior engineer supporting an equally anonymous web service that was used by his company's desktop software for returning required data. Russell had a habit of monitoring the service's performance each day, always on the lookout for trouble. One fateful morning, the anomalies piled on thick.