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Aug 19Accounting for Changes
by in Feature Articles on 2019-09-23Sara works as a product manager for a piece of accounting software for a large, international company. As a product manager, Sara interacts with their internal customers- the accounting team- and Bradley is the one she always bumps heads with.
Bradley's idea of a change request is to send a screenshot, with no context, and a short message, like "please fix", "please advise", or "this is wrong". It would take weeks of emails and, if they were lucky, a single phone call, for Sara's team to figure out what needs to be fixed, because Bradley is "too busy" to provide any more information.