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Jun 21Classic WTF: Consultants of the Crystal Citadel
by in Feature Articles on 2021-07-05It's a holiday weekend in the US, so we turn back to 2009, and explore the Crystal Citadel. Don't worry, there's a flow chart. -- Remy
It was the mid-1990's and business was booming at the company that Terry worked at. It was booming so much that the existing process of entering an order — faxing in an order form torn out of an outdated-as-soon-as-it-was-printed catalog — was delaying things enough that it was costing the company some serious dough in missed sales. Needing a way to re-engineer the process without hiring an army of support staff, management decided on an innovative plan that would enable customers to place orders electronically without needing to contact customer service.
With resources being tight (even the help desk was fielding order inquiries), management decided to farm out the work to an outside IT firm. Now, important work like this wasn't going to be farmed out to the boss's nephew who was a whiz at programming in Word and Excel. Instead they were going with a big name, "we named our building after ourselves" company. Yes it would be expensive, but the money that could be saved by receiving orders this new way would allow the program to more than pay for itself in short order.