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Admin
Seconded...
Admin
I doubt those 30 minutes were spent waiting for the IT guy. You assume the printer not working was preventing her from doing anything else.
Admin
Never used a Zebra printer I take it?
Admin
And then we roll her up in a carpet and throw her off a bridge!
Admin
TRWTF is matrix management.
Captcha: populus: my management chain is over-populus
Admin
Admin
Re: God Nurse - I'da made her press the button herself, then walk away.
Admin
Admin
Admin
I see the misogynistic presence is strong today.
Admin
Admin
Admin
And what would you do if you received a call from this crank tomorrow, and the day after, and so on with the same attitude. And you're also assuming that there is a 4 hour minimum, or paid overtime, etc. Where I live, IT workers don't get paid overtime unless stipulated by their employer.
I'd have, at the very minimum, fought the complaint or filed a counter compliant.
Admin
Admin
Admin
I have a nice Zebra printer, with its nice glowing green button (it sometimes goes orange when I trip on the power cord). Yes, you can print 500 [b}labels[/b] on it, but you WILL rapidly deplete the label stock. They do setup nicely under Linux, and will print porn, but you need to do a bunch of work.
My feeling: If they have enough time to call you, they can press a button.
As for being "on call" with WTF users, I would record my "service calls", and tell those that call that I'm doing it. It will probably elicit a better attitude.
Admin
There is a concept in law called lein. One of its meanings is that if you work on something for a customer you have the right to hang on to it until they pay. If the old guy refuses to pay he does not get his machine back until he does.
Admin
I would have "fixed" the printer so that it could not be taken off line.
Admin
Did you go to the same "law school" as Michele Bachman?
Admin
Admin
Welcome to the wonderful world of Working With Nurses. Nothing is EVER important as what they are doing RIGHT NOW because they're a NURSE and patients DEPEND ON THEM.
Yeah, I've had nurses demand that I come up to the floor and personally hand them a medication after I've told them exactly where to find it (and then have to bite my tongue before I tell them where to put it).
And the the person trying to defend them... please. At 3 am the non-critical patients have been knocked out with Benadryl, and the critical ones are snowed under with Ativan. That's just the typical nurse attitude.
-- formally disgruntled hospital tech
Admin
When I was on call for this silliness, we got a small yet not insignificant bit of "on-call pay" when we were on call in my department.
When I worked IT for a hospital, I deployed a wireless network (before there was an RFC 802.11 through the approval process) with laptops locked to carts and ps2 barcode scanners to read meds and patient wristbands. Many times you'd get a call that "the laptop doesn't work" bc the nurses drove off with them without disconnecting the power cord from the wall, and then the battery would run down in ~2 hours or so. This would necessitate a call about half the time to the in-house electrician to remove one prong of a power cord from the wall socket.
I shook my head and ordered another power cord. We weren't allowed to be as unprofessional as the submitter, as it was drilled into us that IT is a Customer Service department, and wouldn't exist without the users, who weren't as technically savvy as the people in the IT department.
Admin
yummy.....
Admin
Do you watch the same news channel as... oh, forget it.
Just spell someone's name right when you satirize them.
Admin
If I berate my ISP customer service rep, he'll hang up on me because I'm not allowed to abuse him despite me being a paying customer. Hell, I could even get charged if it goes far enough.
I'm not defending his reaction because it was wrong, but if it was a one-off, let it slide. If it becomes habbit that I'm waking up at 3am to wipe her ass (fuck off zunesis) because she refuses to learn how to do it herself plus the attitude, file the complaint.
Admin
That series was good, but after a while you wonder why the BOFH doesn't just buy a pig farm.
Admin
Pigs are expensive and the city ambulance and morgue services are free...
He probably did the math and it didn't add up. Plus trying to find enough land in London for all your little pink evidence destroyers would be hella hard.
Admin
About the first one, I worked in med IT. Medical staff are infinitely higher up than IT staff! So the nurse's attitude and the organization's response is exactly what I'd expect. It's not an HR problem, it's the culture!
Admin
Which would be Oral Roberts for her JD, and College of William and Mary for her LLM. Just out of curiosity, what's your degree in and where did you get it?
Admin
Why, I never!
Admin
(For the record, I'm no Bachmann fan, but if you want to claim others are stupid, you'd better be prepared to be called on it.)
Admin
Attempted crimes are punishable if the defendant took a "substantial step in furtherance" of the criminal purpose. In this case, each step he took toward the door would be enough to convict him.
Admin
Just think of what you could do with those p....
Wow, I really need help.
Captcha: dignissim - I have none
Admin
You're a smart guy, but I think you're missing the point. Politics isn't about being right or wrong (correct or incorrect) it's about making people look bad (other people).
Once Brogrammar made his comment, he was done, he has no need to respond. He already implied that someone who holds views other than him is a dummy and that's it. That's all he feels he needs to do, and in reality, that's all he really does need to do.
Admin
Admin
Was it unprofessional because he didn't stop and chit-chat with a nurse who already said she didn't have time to talk?
Admin
Admin
I think thnurg is referring to the common law "Workman's Lein" which applies to personal property as well.
Just hold on to the laptop until you're paid. The law is on your side.
Admin
I don't buy it: I work for a hospital. "Downtime procedures" are expensive and time-consuming, and so we do everything possible to avoid downtime; but it happens anyway and patient care cannot be allowed to suffer as a result. If the nursing unit can't operate without the printer, the hospital is incompetent and shouldn't be certified for patient care.
The nurse had plenty of time to write a letter about the support guy's "professionalism": It looks to me like she just likes everyone else to be miserable...which is unprofessional.
As my parents used to say: "Takes one to know one."
Admin
A lien is more accurately a security interest in property, real or personal. In my state (Kansas), a lien for materials and services is automatically created anytime you work on or repair somebody else's property. You need not register the lien while you have possession of the property; if they regain possession while still owing you, the relevant agency is the county register of deeds, where you can register a lien against a computer, a car, a camera, a Chihuahua, or pretty much any other chattel or equipment. You can then move to enforce the lien, either via "self help" or legal foreclosure. Check your state's laws.
Admin
For higher dollar items, government agencies may exist to help you register your title, so when it is stolen there is a third party to resolve the ownership dispute. But you can hold title to a computer (or a lein on that title) without any government agency's assistance.
Admin
While case #3 is pretty meaningful, the first two show a lack of professionalism; users are right.
Who prevented those grumpy night-shift guys from adding a label or a poster regarding that button? Nurses would do all it takes to make sure things don't suddenly break when a patient turns. They guy could have learned from them.
The button could be also just blocked.
And anyway, what is the meaning of "online" button? It's like "explode me" button on spaceships.
Admin
I'm assuming from the anger exuded by the protagonist that being on call does not earn one extra money when one is actually called in. It's just part of one's ordinary duties.
Admin
Yeah, I know. Call me sentimental, but the nuts and sluts routine is just shitty; it even pissed me off when they did it to HRC.
Admin
Why limit yourself to rectums when there are over 50 sphincters in the human body?
Admin
i hate zebra printers. on good days, they're unreliable pieces of crap.
Admin
I feel your pain, on the whole Zebra printer vs after-hours clinician issue.
I'm in a similar situation, but thankfully we have that much redunancy options available in critical areas that we can afford to have a policy that if it isn't life threating then we don't have to respond to rude people (which are thankfully a rareity) and to also diagnose the issue via telephone to determine if coming in is actually necessary (yay to remote access!).
The worst I've had is a busy (read: technophobe) nurse whom I just told to call me back when she had time to talk to describe the problem. She did call back and was most apologetic when she had calmed down and realised that I can't help her if she won't let me.
Admin
The catch-22 with the cdrom fix is that diagnosing the problem led to it being resolved before an estimate could be made and the customer contacted to authorize the repairs.
Because he had not agreed to pay, he was not obligated to do so, and restoring the laptop to its "as-received" condition was the correct recourse.
Admin
(Brogrammer's response, attempting to point out the mistake by bolding it and adding additional misspellings in his own text, might well be too subtle for this illustrious readership, though).
Admin