• zunesis (unregistered)

    Before the turn of the century, I was a field desktop support analyst at a large hospital system, which meant that I’d get erections from the help desk...

  • Sir A (unregistered)

    Not frist!

  • V (unregistered)

    Wouldn't not giving the guy his computer back until he pays be the smarter thing? What if you jamming the floppy back in there broke it worse than it was originally, or at least he claimed it did?

  • Machtyn (unregistered)

    Obviously, if the nurse didn't have time to push a button, she didn't have time to be acknowledged, talked to, chatted with, cajoled, or anything else. Why she doesn't even have time to worry about professionalism.

    For the third story, that was kind of a rotten thing to do. But then again, if a person is unwilling to pay for work performed, you must return the computer to them in the state they brought it to you.

  • Hortical (unregistered) in reply to Machtyn
    Machtyn:
    For the third story, that was kind of a rotten thing to do. But then again, if a person is unwilling to pay for work performed, you must return the computer to them in the state they brought it to you.

    In most cases, you'd be right that it was rotten, but sometimes you have to be really assertive when pointing out how big an dumbass/asshole someone is.

  • WC (unregistered)

    For that third story, the store can actually refuse to hand his computer back until he pays for the services rendered. I'm afraid I'd have been even pettier, though. I wouldn't have let him watch, and I'd have made him wait a week for me to fix it.

    As for the first one, I'd have had stern words with anyone who reprimanded me in that situation. She was clearly out of line and preferred waiting 30 minutes for a fix than doing a simple check. There's no way I would have taken that. And if they still thought that she shouldn't be required to push a button rather than waste 2 people's time, then I'd have gone somewhere else that didn't have so many HR problems.

  • (cs)

    He should have sent a 500 page print job to that printer - of bestial porn - with the bitch's name on it. Get her fired.

  • (cs) in reply to Machtyn
    Machtyn:
    Obviously, if the nurse didn't have time to push a button, she didn't have time to be acknowledged, talked to, chatted with, cajoled, or anything else. Why she doesn't even have time to worry about professionalism.
    Probably because she's a cunt...
    Machtyn:
    For the third story, that was kind of a rotten thing to do. But then again, if a person is unwilling to pay for work performed, you must return the computer to them in the state they brought it to you.
    Or just hold on to it until he pays. I think that's pretty much the standard anywhere (ie mechanic).

    Addendum (2011-07-07 13:34): Sorry about the cunt remark. I believe the correct medical term is silica vaginitis.

  • (cs) in reply to hoodaticus
    hoodaticus:
    He should have sent a 500 page print job to that printer - of bestial porn - with the bitch's name on it. Get her fired.
    That's not necessary... I'm sure some forged print logs would do the trick.
  • frits (unregistered)
    boog:
    ... Flabbergasted, I stood there for a minute letting the rage settle in. After punching my mattress a few times, I got dressed and drove across town to the hospital. I walked in, took the elevator to her floor, and went straight towards the nurse’s desk.

    Not even acknowledging her, I walked straight up to the Zebra printer, pushed the online button, and saw it immediately start printing. I turned around, walked to the elevator, and went home without saying a word.

    I'm pretty sure your actions could cause you to be reprimanded for you're complete lack of professionalism. Your not too smart, are you?
  • StinkyLinky (unregistered) in reply to V
    V:
    Wouldn't not giving the guy his computer back until he pays be the smarter thing?

    That's pretty much what every other shop I know of would do. Try getting back your car, your dry cleaning or your pet from any of the appropriate places where you'd drop them off and refuse to pay for service rendered. It will be a long lonely night for Fido I assure you.

  • (cs)

    I'm hoping Eric had a decent manager who would stand up for him. Such a manager would go to the department in question and explain how this simple little fix now cost two hours of overtime pay plus call-in pay for having the analyst come in just to press a button.

    Sadly, we're now salaried, so if I go in to fix something, I don't get paid nothin' more.

    The fact that he got written up tells me he doesn't have such a manager, which is the real WTF. My manager is the kind who would stand up like, and has stood up like that, in times of ridiculousness like this. My manager (managers, actually . . . I have two . . .) is great like this.

  • Childish (unregistered) in reply to WC
    WC:
    For that third story, the store can actually refuse to hand his computer back until he pays for the services rendered. I'm afraid I'd have been even pettier, though. I wouldn't have let him watch, and I'd have made him wait a week for me to fix it.

    As for the first one, I'd have had stern words with anyone who reprimanded me in that situation. She was clearly out of line and preferred waiting 30 minutes for a fix than doing a simple check. There's no way I would have taken that. And if they still thought that she shouldn't be required to push a button rather than waste 2 people's time, then I'd have gone somewhere else that didn't have so many HR problems.

    That nurse would have sent HR her rounds for that night. Patient in room 301 got an insulin shot. Room 405 needed Warfarin to prevent a stroke... People can actually die when a nurse waits for a printer to get fixed.

  • (cs) in reply to C-Octothorpe
    C-Octothorpe:
    hoodaticus:
    He should have sent a 500 page print job to that printer - of bestial porn - with the bitch's name on it. Get her fired.
    That's not necessary... I'm sure some forged print logs would do the trick.
    Nice! Another idea - remove the earthing pin from the wall plug, strip a live wire inside the printer, and have some of it touch the metal casing.
  • voyou (unregistered)

    She was clearly out of line and preferred waiting 30 minutes for a fix than doing a simple check.

    Maybe the printing could wait 30 minutes, but the nurse had other things she needed to do that couldn't wait for the time it would take for support to walk her through printer diagnostics. Nurses are busy people.

  • MyNoseIsSoBrown (unregistered) in reply to nonpartisan
    nonpartisan:
    My manager is the kind who would stand up like, and has stood up like that, in times of ridiculousness like this. My manager (managers, actually . . . I have two . . .) is great like this.

    Your managers must read this site, huh?

  • (cs)

    In my company, we make users fix their own damn printers. Or call someone who cares - like a contractor.

  • (cs) in reply to hoodaticus
    hoodaticus:
    C-Octothorpe:
    hoodaticus:
    He should have sent a 500 page print job to that printer - of bestial porn - with the bitch's name on it. Get her fired.
    That's not necessary... I'm sure some forged print logs would do the trick.
    Nice! Another idea - remove the earthing pin from the wall plug, strip a live wire inside the printer, and have some of it touch the metal casing.
    Oh great, now we have ourselves a real-life BOFH...

    Then the nurse will suddenly have a work place "accident" by being locked in the elevator for 9 hours and once she finally gets out, she "slips" down the stairs. And wouldn't you know it, her falling was just enough to cause the tape vault that was precariously balanced at the top of the stairs to tip and fall on her...

  • A. Non (unregistered) in reply to voyou
    voyou:
    She was clearly out of line and preferred waiting 30 minutes for a fix than doing a simple check.

    Maybe the printing could wait 30 minutes, but the nurse had other things she needed to do that couldn't wait for the time it would take for support to walk her through printer diagnostics. Nurses are busy people.

    Really? "If the light on front is off, press the button" is too much time?

    What if it happens again in five minutes? She's going to have to call him again, and she's clearly too busy to be taught how to do it herself.

  • (cs) in reply to voyou
    voyou:
    She was clearly out of line and preferred waiting 30 minutes for a fix than doing a simple check.

    Maybe the printing could wait 30 minutes, but the nurse had other things she needed to do that couldn't wait for the time it would take for support to walk her through printer diagnostics. Nurses are busy people.

    You're a nurse with silica vaginitis, aren't you?

  • (cs) in reply to C-Octothorpe
    C-Octothorpe:
    hoodaticus:
    C-Octothorpe:
    hoodaticus:
    He should have sent a 500 page print job to that printer - of bestial porn - with the bitch's name on it. Get her fired.
    That's not necessary... I'm sure some forged print logs would do the trick.
    Nice! Another idea - remove the earthing pin from the wall plug, strip a live wire inside the printer, and have some of it touch the metal casing.
    Oh great, now we have ourselves a real-life BOFH...

    Then the nurse will suddenly have a work place "accident" by being locked in the elevator for 9 hours and once she finally gets out, she "slips" down the stairs. And wouldn't you know it, her falling was just enough to cause the tape vault that was precariously balanced at the top of the stairs to tip and fall on her...

    LOL! 9 hours... just long enough for dehydration to set in, and for her to begin evaluating the manifold utilities of a sock and a full bladder.

  • (cs) in reply to MyNoseIsSoBrown
    MyNoseIsSoBrown:
    nonpartisan:
    My manager is the kind who would stand up like, and has stood up like that, in times of ridiculousness like this. My manager (managers, actually . . . I have two . . .) is great like this.

    Your managers must read this site, huh?

    I understand where you're coming from, but seriously, as far as I know they don't. I'm not happy with how much I'm getting paid, but, truly, they are a big part of the reason I stay. I work for a large hospital with multiple outreach sites. We get to play with pretty up-to-date technology. (I wouldn't say it's all cutting edge, but there are many places that are well behind us -- in particular, our local ISPs are using equipment we've long since pitched.) We all have the same view as a team -- let's fix the problem and figure out how to prevent it in the future, but don't focus blame. It makes for a really easy work environment.

  • (cs) in reply to Childish
    Childish:
    WC:
    For that third story, the store can actually refuse to hand his computer back until he pays for the services rendered. I'm afraid I'd have been even pettier, though. I wouldn't have let him watch, and I'd have made him wait a week for me to fix it.

    As for the first one, I'd have had stern words with anyone who reprimanded me in that situation. She was clearly out of line and preferred waiting 30 minutes for a fix than doing a simple check. There's no way I would have taken that. And if they still thought that she shouldn't be required to push a button rather than waste 2 people's time, then I'd have gone somewhere else that didn't have so many HR problems.

    That nurse would have sent HR her rounds for that night. Patient in room 301 got an insulin shot. Room 405 needed Warfarin to prevent a stroke... People can actually die when a nurse waits for a printer to get fixed.

    Then you assign someone less busy to deal with the tech, like a CNA. Truth be told, RNs tend to push their weight around when it's absolutely unnecessary. Most (not all, but most) patients are not that critical that trying to help the tech for a few minutes will kill anyone. And if it's really that busy, the RN should be talking to the on-duty administrator to get more help in the unit.

  • caper (unregistered)

    I know marketing employees who would have changed the filename to .jpg

    Seems that's what they've learned about doing file conversions.

  • paul (unregistered)

    Wow, Eric. If you had any balls you might get ahead in life. Fucking computer people like him are the reason why the rest of us get treated like shit. You should have never got out of bed and should have sent a letter to her manager for calling you about something so trivial and her refusal to power cycle the printer as you told her to do.

    I bill by the hour and don't even work in the same organization as my clients and I get treated with more respect. Then again, I also have the balls to tell someone to go get fucked. They always have it coming and it's heresy when they make the accusation, anyway. But since they have it coming, they won't usually report it.

    I also double my rates for any work outside of 8am and 5pm. You'd be amazed how many people will accept 15 minutes of downtime during lunch instead of demanding the work be done after hours.

    Grow some balls so our industry can get some respect. K, thanks.

  • I work in a medical facility (unregistered) in reply to Childish

    That's impossible, if u know anything about hospital codes, in the event of color code event, you are require to drop everything and answer that call, you are only excused from that if you are busy saving someone. Any clinical staff that says, "no, i could of saved the patient, but IT told me i had to troubleshoot the printer" would lose their license.

    That nurse had time to write him up. She was on a graveyard shift with a god complex.

  • (cs) in reply to nonpartisan
    nonpartisan:
    MyNoseIsSoBrown:
    nonpartisan:
    My manager is the kind who would stand up like, and has stood up like that, in times of ridiculousness like this. My manager (managers, actually . . . I have two . . .) is great like this.

    Your managers must read this site, huh?

    I understand where you're coming from, but seriously, as far as I know they don't. I'm not happy with how much I'm getting paid, but, truly, they are a big part of the reason I stay.

    I'm with you there. I have the best boss in the universe. When a recruiter for Dell approached me about revamping their website, for about a 20k raise, I turned it down just to stay where I am. A good boss is worth a lot of money.

    Of course, my loyalty is about to be rewarded.

  • (cs)
    She barked, “just come here and fix it!”
    Um, try saying "please".
    “Look, I just don’t have time for this,” she said...
    The part of the story they left out is when Eric goes to the hospital to fix the printer, he sees that the nurse who called him is busy playing solitaire.
  • Akers (unregistered) in reply to caper
    caper:
    I know marketing employees who would have changed the filename to .jpg

    Seems that's what they've learned about doing file conversions.

    Funny story: when I was a wee lad playing with a Win95 box once, I realized that you can change the extension of a file from .jpg to .gif to .bmp and PaintShopPro will still open it. This might start to give the impression that changing the file extension actually does something.

  • cob666 (unregistered) in reply to Childish
    Childish:
    That nurse would have sent HR her rounds for that night. Patient in room 301 got an insulin shot. Room 405 needed Warfarin to prevent a stroke... People can actually die when a nurse waits for a printer to get fixed.

    So, she was willing to wait the 30 minutes to get the printer fixed instead of the 30 seconds to press the button on the front of the printer?

  • (cs) in reply to I work in a medical facility
    I work in a medical facility:
    She was on a graveyard shift with a god complex.

    This x1000... What is up with nurses with attitudes? If you hate your job so much, FIND ANOTHER ONE! No one will miss their shitty, toxic attitude, and they'll be happier too... Win, win!

  • PythonM (unregistered) in reply to hoodaticus
    hoodaticus:
    nonpartisan:
    MyNoseIsSoBrown:
    nonpartisan:
    My manager is the kind who would stand up like, and has stood up like that, in times of ridiculousness like this. My manager (managers, actually . . . I have two . . .) is great like this.

    Your managers must read this site, huh?

    I understand where you're coming from, but seriously, as far as I know they don't. I'm not happy with how much I'm getting paid, but, truly, they are a big part of the reason I stay.

    I'm with you there. I have the best boss in the universe. When a recruiter for Dell approached me about revamping their website, for about a 20k raise, I turned it down just to stay where I am. A good boss is worth a lot of money.

    Of course, my loyalty is about to be rewarded.

    She must be pretty hot ..

  • (cs) in reply to PythonM
    PythonM:
    hoodaticus:
    nonpartisan:
    MyNoseIsSoBrown:
    nonpartisan:
    My manager is the kind who would stand up like, and has stood up like that, in times of ridiculousness like this. My manager (managers, actually . . . I have two . . .) is great like this.

    Your managers must read this site, huh?

    I understand where you're coming from, but seriously, as far as I know they don't. I'm not happy with how much I'm getting paid, but, truly, they are a big part of the reason I stay.

    I'm with you there. I have the best boss in the universe. When a recruiter for Dell approached me about revamping their website, for about a 20k raise, I turned it down just to stay where I am. A good boss is worth a lot of money.

    Of course, my loyalty is about to be rewarded.

    She must be pretty hot ..

    BOOBIES!

  • (cs) in reply to hoodaticus
    hoodaticus:
    PythonM:
    hoodaticus:
    nonpartisan:
    MyNoseIsSoBrown:
    nonpartisan:
    My manager is the kind who would stand up like, and has stood up like that, in times of ridiculousness like this. My manager (managers, actually . . . I have two . . .) is great like this.

    Your managers must read this site, huh?

    I understand where you're coming from, but seriously, as far as I know they don't. I'm not happy with how much I'm getting paid, but, truly, they are a big part of the reason I stay.

    I'm with you there. I have the best boss in the universe. When a recruiter for Dell approached me about revamping their website, for about a 20k raise, I turned it down just to stay where I am. A good boss is worth a lot of money.

    Of course, my loyalty is about to be rewarded.

    She must be pretty hot ..

    MOOBIES!
    FTFY

  • (cs)
    Affirmatively and without hesitation he responded: “Word.”
    Was he trying to upload a Word document, or was he just agreeing with AP?
  • AC (unregistered)

    Clearly, Eric from the first article is the IT equivalent of Doctor House. Annoyed by incompetent staff, he walks into the room, fixes the patient, and walks out all the while demonstrating horrible, curmudgeonly bedside manner.

    Then, he gets yelled at by Cuddy anyway.

  • (cs) in reply to AC
    AC:
    Clearly, Eric from the first article is the IT equivalent of Doctor House. Annoyed by incompetent staff, he walks into the room, fixes the patient, and walks out all the while demonstrating horrible, curmudgeonly bedside manner.

    Then, he gets yelled at by Cuddy anyway.

    Who wouldn't want to be yelled at by Cuddy?

    Mrow!

  • (cs)
    When he came in, he refused to pay, saying that we’d already fixed his computer and couldn’t un-fix it.
    Did the guy think he'd apparently discovered a loophole in having to pay for services rendered? I wonder how many other services he's tried to avoid paying this way?

    "You already cut my hair, you can't un-cut it! I'm not paying!"

    "You already changed my car's oil, you can't un-change it! I'm not paying!"

    "You already gave me a happy ending, you can't un-give me a happy ending! I'm not paying!"

  • (cs) in reply to boog
    boog:
    "You already gave me a happy ending, you can't un-give me a happy ending! I'm not paying!"

    Why do you insist on giving zunesis material to fuel his "habbits"?

  • zunesis (unregistered) in reply to boog
    boog:
    Who wouldn't want to be spanked by Cuddy?

    Mrow!

    FTFY - She looks like she could be pretty severe

  • trtrwtf (unregistered) in reply to nonpartisan
    nonpartisan:
    My manager is the kind who would stand up like, and has stood up like that, in times of ridiculousness like this. My manager (managers, actually . . . I have two . . .) is great like this.

    And reads this site regularly, I take it?

  • zunesis (unregistered) in reply to C-Octothorpe
    C-Octothorpe:
    boog:
    "You already gave me a happy ending, you can't un-give me a happy ending! I'm not paying!"

    Why do you insist on giving zunesis material to fuel his "habbits"?

    ;-)

    And then she's all like "oh yeah?" and takes a catheter and a an air pump and forces the semen back into his testicles... My, my, what a woman!

  • Dan (unregistered) in reply to I work in a medical facility
    I work in a medical facility:
    That nurse had time to write him up. She was on a graveyard shift with a god complex.

    +1 She also had time to await his arrival so she could be duly ignored.

    He ought to have lodged a complaint about her unprofessional behavior as soon as he got back home.

  • Delhi Belly (unregistered) in reply to Dan
    right off the bad

    Dear Sirs, you be freshers in English just as me!

  • Maltz (unregistered) in reply to frits
    frits:
    I'm pretty sure your actions could cause you to be reprimanded for you're complete lack of professionalism. Your not too smart, are you?

    Yay irony!

  • frits (unregistered) in reply to Maltz
    Maltz:
    frits:
    I'm pretty sure your actions could cause you to be reprimanded for you're complete lack of professionalism. Your not too smart, are you?

    Yay irony!

    It's more ironic then you think.

  • (cs) in reply to trtrwtf
    trtrwtf:
    nonpartisan:
    My manager is the kind who would stand up like, and has stood up like that, in times of ridiculousness like this. My manager (managers, actually . . . I have two . . .) is great like this.

    And reads this site regularly, I take it?

    Objection: Asked and answered.

    And before Akismet objects to this post, I will appease it with a: Damn Akismet!

  • (cs) in reply to frits

    Your a damned impersonator! ;)

  • dyslexicbunny (unregistered)

    As shitty as it is, I'd have just stared at the printer for enough time to get her attention. As soon as she said something, I'd have made a crass remark, hit the power button, and walked away.

  • (cs) in reply to dyslexicbunny
    dyslexicbunny:
    As shitty as it is, I'd have just stared at the printer for enough time to get her attention. As soon as she said something, I'd have made a crass remark, hit the power button, and walked away.

    I call bullshit.

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