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Jun 15Finding Closure
by in Feature Articles on 2015-07-22Jim’s mail client dinged and announced a new message with the subject, “Assigned to you: TICKET #8271”. “Not this again,” he muttered.
Ticket #8271 was ancient. For over a year now, Initech’s employees had tossed the ticket around like kids playing hot potato. Due to general incompetence and rigid management policies, it never got fixed.