Recent Feature Articles

Jan 2009

What the Ad? - RPG Edition

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Back in the day, when computer graphics ranged between non-existent and lousy and system specs called for RAM amounts usually less than 256k, and floppy disks were still...floppy, games that relied mostly upon the user's imagination provided the biggest bang for their software buck. Instead of the up, down, left, right, B, A, etc., it was all about typing in verbose commands like Look, Take, Get, Kill, and so on. However, where these games lacked in the graphics and gameplay perspective (at least from the modern perspective), there's one thing that they often got right - simulating the mindset of the jerkwad dungeon master.

First, consider the "classic" Zork II. I'm sure that I'll catch hell in the comments, but I absolutely hate this game. Now, I don't have a problem with the storyline or lack of graphics, no, I hate Zork II because it's the type of sadistic game that sets you up to fail.  Basically, you could get to one point in the game, unable to proceed because you don't have a certain item...and you can't go back unless you have an old game save. Activision got what they deserved for buying Infocom.


Critical Condition

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Photo Credit: 'ntenny' @ Flickr Having worked with several companies as a systems administration consultant, Massimo had learned that one cliché is, in fact, true: the bigger they are, the harder their bureaucracies are to navigate*. When his employer sent him to work with their biggest client – a large government agency – he was prepared to deal with endless TPS Reports, Process for Application Implementation and Navigation documents, and Form Request Forms. But there was one thing he did not expect: that little asterisk at the end of the cliché.

You see, the “bigger they are” rule only works for reasonably-sized values of “big”. Once an organization grows too big – say, large-government-agency big – strange things tend to happen. The entire bureaucratic structure can collapse on itself, creating an überbureaucracy (i.e., an Ouroboros-like bureaucracy that can serve only itself) surrounded by satellite units that somehow work together to solve the organizational goal. It’s pure chaos. And not the good, entrepreneurial/start-up kind of chaos, more the touch-the-leftover-pizza-that-I-paid-for-with-my-budget -and-I’ll-stab-you-with-a-fricken-fork kind.


The Mega Bureaucracy

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Photo credit: 'digicla' at Flickr At my daytime corporate-type job, if I need to even sneeze in the general direction of a production environment, I need both a managerial and customer approvals with documentation solemnly stating that I thoroughly tested my changes and swear on a stack of MSDN licenses and O'Reilly books that I am NOT going to break anything as a result of my changes.  Sure, the whole thing is a pain (and admittedly, a necessary evil), but what Bruce W. has to go through beats the pants off of anything I've ever had to go through.

For the most part, Bruce loves his job.  He gets to work with a lot of intelligent and motivated people.  He has been developing a new system to support a new product that has the possibility of earning his division several million dollars per year and saving the corporate parent several hundred thousand dollars per year.  The net effect on the corporate parent's bottom line will be quite nice.  He developed a Web front end while a fellow developer put together the data feeds.  The initial development work was estimated to take about six weeks; pretty good since we only had eight weeks to work with. 


Noticing Something Strange

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Jon works for a small company that sells electronic biofeedback monitors and provides a website that allows customers (mainly health professionals) to upload and interpret the collected data. Not too long ago, they hired an "experienced web developer" named Nigel to help on the web-end of things. After a few weeks of minor site maintenance tasks, Nigel was given his first real feature to implement: a notification system.

The Spec

The idea behind the notifications system was to allow management to communicate with customers about new products, system outages, industry news, and so on. The new feature had to accomplish the following:

  1. Provide a means for management to display notices to customers.
  2. A given notice may be intended for just one user, or for multiple users.
  3. On the notices page, the customer should see all notices that they haven’t yet acknowledged.
  4. The customer should be able to acknowledge notices so that they’re no longer displayed.

The Design


Sponsor Appreciation, Service Bells, Service Doors, & Much More

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Without our sponsors' support, The Daily WTF simply wouldn't be. Please show your support by visiting these fine companies and checking out their products & services. Or by sending in a cool souvenir. Or by even buying me a beer. But the first one's probably the easiest.

 

Resolver Systems   Resolver Systems - developers of Resolver One, an Excel-compatible spreadsheet designed for reliability that's programmable in Python, easily integrates with .NET, and comes with a built-in Web server. Give it a shot, make an awesome spreadsheet, and send it in to win the $25,000 Resolver One Challenge!
Aurigma   Aurigma - developers behind Image Uploader, a cross-platform component that delivers a user-friendly interface (thumbnail generation, folders, etc.) for uploading multiple image files.
CounterSoft   CounterSoft - makers of Gemini, the software that enables you to log, assign and progress ALL your project issues: Bugs, Enhancements, New Features, Risks, Change Requests, Quality Checks, Support Tickets and more. Now with a free, 5-user license.
DotNetRemoting   DotNetRemoting - a communication framework that allows you to easily build bidirectional network applications for Windows, Web, Mono, and PDA platforms.
Infosoft Global   Infosoft Global - the developers behind the seriously impressive FusionCharts v3: interactive and data-driven charts, gauges, and maps for web applications. Reasonably priced (starting at $69), fairly licensed, and cross-platform, it's certainly worth checking out their free trial.
FsckVPS   Fsck VPS - straight-forward Linux VPS hosting by geeks, for geeks: root access, no strangeness, decent hardware, and as much virtual coffee as you can drink. Plans starting at $9.95/mo and, with coupon code WTF, get 50% off your first month.
Software Verification   Software Verification - software engineering tools for memory leak detection, code coverage, performance profiling, thread lock contention analysis and thread deadlock detection, flow tracing and application replay on the Windows Vista, 2003, XP, 2000 and NT platforms.
Springloops   Springloops - unique source code management tool focused on web development teams. Code in parallel, share your code safely, and concentrated on results, not on lost changes or overwritten files. Sign-up for a free trial or a complete free account, and see how it makes great things simple.
A Sane Approach to Database Design   A Sane Approach to Database Design - the book that tells you how to build a smart database, with lots of examples of people who did it wrong. And although the irish girl has nothing to do with database design, I certainly appreciate keeping up the tradition.
Mindfusion   MindFusion - a great source for flow-charting and diagramming components for a variety of platforms including .NET, WPF, ActiveX and Swing
Mosso   Mosso - massively scalable hosting for .NET (2,3,3.5) PHP, Ruby, etc., with unlimited sites & mailboxes, simple online provisioning, and an enterprise clustered platform that's supported by real people.
SlickEdit   SlickEdit - makers of that very-impressive code editor and some pretty neat Eclipse and VisualStudio.NET tools and add-ins, some of which (Gadgets) are free. Check out this short video highlighting just one of SlickEdit's Visual Studio integration features.
SoftLayer   SoftLayer - serious hosting provider with datacenters in three cities (Dallas, Seattle, DC) that has plans designed to scale from a single, dedicated server to your own virtual data center (complete with racks and all)
WTF   The Non-WTF Job Board - Powered by HiddenNetwork, it features some great job opportunities like:

Little Boxes Everywhere, and More Support Stories

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Little Boxes Everywhere (from Nick W)
A little while back, the help desk forwarded a call from Jane in accounting who, apparently, couldn't find a critical spreadsheet. Obviously, the help desk must have reasoned, this must be a job for... Data Recovery!.

After getting a few details from Jane, I opened up the network share and noticed that the file was, in fact, there. I even checked the backup catalog to make sure that previous editions of the file existed just incase it was a data corruption problem. Everything was where exactly where it was supposed to be, so I called up Jane to see what the problem was.


Cluster#$%&

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Image credit: 'Mark Bowytz' - REMEMBER THE KRAKEN!!!It was a little past 4AM when Massimo's support pager went off, jarring him awake. Without even looking at the pager or logging into his laptop, he flipped on the television to Channel 242: the Video on Demand channel for the Italian TV broadcaster that he worked for.

Nothing.


Feeling Aggregated

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"All right, Jory, we're gonna start you off simple here, kid!" Jory B.'s boss was a large man with forearms like hairy hams, and he spoke in a gruff, deep, and loud voice. "Yer gonna learn about The Aggregator by adding a simple feature. I want it to be sendin' emails whenever someone signs up at one of our locations!" He continued on his throaty, saliva-y explanation of what should appear in the emails, which mail server to use, and so on. "Welcome aboard, kid," he said warmly, extending a hand with fingers that looked like sausages.

Jory dodged flying saliva droplets while his boss spoke. "Thanks. And can do!"

The Aggregator


Scratch One Inevitability

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Before Curtis even got to sit down at his desk, he was accosted by a frenzied, sweating junior developer. "OhmygodCurtis," he began. Curtis extended his hand in a "calm the hell down" gesture and allowed him to continue. "A whole bunch of our stores had no data posted last night and I'm not sure why orwhat to doabout it or whoIshouldtalktoand-" Curtis gestured again, to which the developer handed him a thin stack of papers. After a deep breath, the developer continued. "It's a list of the stores that didn't post last night."

The stores in question were part of what we'll call Hewitt & Liberty Block – a reasonably large tax preparation company serving a handful of states with over 2,000 retail locations. Each of the locations was set up to post tax data and sales records to the central computer at the main facility. According to Curtis's list of stores that hadn't posted any data, it was nearly 1/4. It was going to be a long day.


Service Tag, Please

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As a Network Administrator in a mid-sized manufacturing company, Kevin is used to working with end-users. One of his roles is to act as third-tier technical support, thereby avoiding most of the fun experiences from the corporate helpdesk and focusing mostly on the more complex issues from power users.

One such issue that came up recently was that a certain user's laptop intermittently dropped connections to the VPN. After running several diagnostics against the computer, Kevin determined that, oddly enough, the integrated network card was defective and that a warranty fix through Dell was be needed. After explaining the situation to the user over the phone, he sent a quick follow-up email to ask for the laptop's service tag. Days later, he received the following reply in the form of a printout via inter-office mail.


Revenge of MUMPS Madness!

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Photo credit: 'digicla' at Flickr Tyson wasn't used to 8:00am meetings, let alone meetings with the not-so-technical-even-though-their-name-implies-it Application Auditors on the dimly lit 32nd floor. Arriving fashionably late at 8:06, he was struck by how many suits were in the meeting with him - and he'd again opted not to shave.

The middle-suit seated across from him began, "Tyson, let me cut to the chase - there are some serious flaws in your CASTLE system."


The Revealing Spreadsheet

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Photo credit: 'Life in LDN' at FlickrWhen Glen Sommers was hired to add some features to a Cold Fusion based web application for a non-profit organization, he wasn't surprised by the quality he found, instead he expected it.

The application, whose sole purpose was to manage registrations for a organization's annual conference, was a learning experience for the original developer (who apparently did the work for free).  Among its many WTF's, the app used a grand total of 1 database table with 50+ columns with generic names like PackageOne, PackageTwo, PackageThree, and so on, but The Real WTF™ was the application's security...or rather, the lack thereof.

The URL Hack


Curiosity, Ignorance, Malice

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Jim B. stared wistfully in the mirror at the wrinkles near his eyes and the few stray gray hairs that he’d accumulated over the last six months. On the way back to his desk, he stopped by his friend Mike's desk. “Point three six,” he said as he banged his head against Mike's cubicle wall. “Point three six.”

His work was about as high-stress as it gets – he was on a team building a security system that was responsible for keeping ne’er-do-wells out of data belonging to nine-figure financial companies and an array of three-letter government organizations, many of which Jim had never heard of. But if he failed and a hacker got into the data, Jim would be sure to find out exactly what the FQD was when they had him deported.