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Admin
If a hotel front-desk clerk asks for your license plate, would you give him the number or the actual plate. Or would you at least ask for clarification before heading to the parking lot, screwdriver in hand?
Admin
This is a stupid game you're playing. The point is that any normal human should be able to infer intent based on context, and if they can't they should clarify, not rip a sticker off the bottom of their laptop.
Admin
Admin
If you're that dense, at least take a picture of the thing and email that to him. Don't start ripping things off your computer because it has something written on it.
Admin
Whoops ....
// Sutherlands.SarcasmMeter = null;
FTFY
Admin
As Shadowman said: "and the human brain will in theory go so far as to automatically fill in missing gaps when necessary." I'm guessing you would have ripped the tag off of your machine.
captcha: "ideo" = 'nuff said
Admin
Yeah, bunch of retards. No sense of humour either.
Admin
I'm a little torn - sure the guy's an idiot, but you have to expect that any crowd has some of them; blame the idiot for being one or IT guy for not expecting it? I dunno.
Admin
That's one thing you learn pretty quickly in tech support - there are users out there who will take your commands literally.
"What's written on your screen?" - "Samsung"
Which sometimes had me give some users very detailed and intricate instructions, resembling the Holy Coconut skit from Monty Python:
"When you see the message foo-blah on the display, please press the OK button instantly ... No, do not press it before. Press only the OK button. Please do not press any other buttons. Especially not the one button mentioned in the message on the display. Press only the OK button. Yes, the big fat OK button on your remote. No, not now. When you see the message. Yes, right, this message. Don't read the message to me, press the OK button... The message disappeared? Okay, let's restart the process... Remember, press the OK button, when the message appears. Yes, this message indeed. No, DON'T (for the love of God!) read the message to me, press the button! ... Okay, restart. Remember: See message, press button... you pressed what? Listen, is there someone in the house who could help you a bit with that?"
Admin
Admin
Admin
The guy got exactly what he asked for and the woman is an idiot for giving it to him?
I would have asked her for the number on the tag and so should the tech support fellow.
Some non-technical people dont make the leaps in logic that some of us would make since we deal with these sorts of issues regularly and they don't.
I don't think this person is stupid or an idiot for doing what she did. It's a humorous little anecdote, but there's hardly a reason do be a dick about it, not that some people need much of one.
Admin
Well, don't forget that the word "computer" was not invented for the machines that we know of now. It was first used for "a person that does computations."
http://en.wikipedia.org/wiki/Computer
Admin
Admin
Maybe it's just me, but when I read it, I thought:
"What kind of company doesn't have an inventory system? You know, the kind that keeps track of hardware and software and is easily searched by assigned user?"
That's a pretty important tool for a company with 50 people and 1 IT guy. This company has at least 3 tiers of support! That's what, probably more than 500 employees. Maybe more than 1000.
Admin
Admin
They do. They're making sure you're on your assigned pc.
Admin
Admin
No, humans have a limited ability to quess what another human, who is incapable of speaking precisely, means. Often, we guess wrong. In fact, the smarter we are, the more imagination we have, the more likely we are to misinterpret a lesser creature's utterences. And there is little that is lesser than a tech support worker.
Admin
Admin
Admin
That is the point, the number is the service tag, a drivers license is a drivers license, a drivers license number is a drivers license number.
Either way this isn't really a wtf more of a "oh goody another non it person is getting laughed at because they didn't spend 4 years in college studying computers living in there mothers basement"
captcha: suscipere
Admin
Admin
Nice, thanks for the tip.
It even has a field: "Is Dell" that was set to 0 on my Vaio :)
I am of two minds regarding this WTF. On one hand, it is true that the techie was not 100% clear, on the other hand, the [l]user is obviously a moron.
You will have users that when told: "Send me the tag NUMBER, not the tag itself", would reply with: "You think I'm a moron".
How do you differentiate?
Admin
Admin
sudo getSandwich
http://xkcd.com/149/
A classic....
Admin
No, don't stop, this is fun:
If your coach asks you for 110%, what do you give them? When someone asks you for the time, what do you give them? The VPN key? it goes on and on...
Admin
In Britain, everyone says registration number for the number, and number plate for the plate.
In any case, I don't drive, so the hotel clerk gets told 'no car' and the cop only gets my driving license if I feel like giving them it or they search me.
Admin
No human being could possibly be this oblivious to sarcasm. Somehow, a bot has defeated CAPTCHA.
Admin
Whilst I see the point, it would depend where in the world you are, I'd say.
While 'tag' can (and often does) mean the physical sticky bit, I'm pretty sure in some (most even - probably all non-American) places 'tag' can refer to an actual number.
I think the SD bloke could have been more specific, but I think the user has clearly had a 'Blonde Moment' too.
I would think most monkeys that have worked out howe to turn the computer on would be able to work out that he wants some number off the tag - or at least double check with SD (even moreson with the monkeys who can not only switch the computer on, but have worked out that they can get help from ServiceDesk).
I suspect the mistake is quite intentional. I know many people (and suspect many previous posters would too) who would mail the sticker just to make a point about 'be specific'.
Admin
By a normal definition, a tag is a physical object attached to another object. So if someone wants the tag, it isn't unreasonable to think they want the actual tag. Especially if that's not something you deal with on a daily basis.
Other tags that come to mind: Dog tags. Mattress tags. Price tags. While all of those things have numbers of some type to be referred too, they also exist as objects that can be asked for. He asked for the tag, he got the tag. Hopefully he's learned to be more specific in the future.
Admin
Admin
Piss off, Grammer Nazi. People make mistakes. Clearly you understood what the message was. Get a life!
Admin
I like this game....
But a VIN is a "Vehicle Identification Number What else could you possible give them but the number?
The prior post about License Plate was better, similarly whet they ask for the Compliance Plate.
How many over the phone transactions ask for your Credit Card?
Admin
It's Holy Hand Grenade. Loss 10 geek points.
No wonder your users are confused
Admin
Why would a cop ask for your license if you don't drive? In fact, why would you have a license if you don't drive?
Admin
Just don't be bending over when the same user sees the sign, "Free Parking in Rear"
Admin
Ever heard someone say "What's the Price-tag on the Jag?" Do you think they want you to answer: "That big sheet of paper in the window. Bright color!! Easy to see when you drive past the showroom."
What does tag mean? Tag derives from the verb 'to tag'. What do we do when we tag an opbject? We mark it. Surely, then 'tag' must refer to the mark, not the method of applying that mark. (alright I made up some of that, nonetheless, the tag seems to me to equally refer to the physical object on which some identification is writted, and the identification itself.
CAPTCHA: quis - you can all quis my arse.
Admin
Cool, that machine still has almost a year of warranty left.
http://support.dell.com/support/topics/global.aspx/support/my_systems_info/details?c=us&l=en&s=gen&~tab=2&servicetag=FCX77C1
http://tinyurl.com/75d636
Admin
Lotses of fileses.
Admin
Admin
How dare she give him what directly he asked for!!!
Admin
No! I think most people in that case would say "What's the price on the Jag?" it is shorter, easier to say and precise.
Admin
Admin
When my insurance company says, "Send us the bill from the doctor", I may send them the original piece of paper that the doctor's office gave me, I may send a xerox copy. It has never, ever occurred to me that they mean some code number from the bill. If that was what they wanted, I would expect them to tell me, "Send us the ICD9 code, which may appear under the heading 'ICD9', 'Diagnosis' or a similar phrase. It typically has the following format ..." etc.
To say that you can give a user vague or inaccurate instructions, and them call them stupid and blame them for problems when they did exactly what you asked, seems a little unfair.
Admin
Umm, why? Is it a violation of privacy for someone to know what model computer you own?
I'm typing this on a Dell Dimension E310. Oh know! I may as well have given out my credit card number and nude photos of all my female family members!
Admin
Take photo of tag, scan it, import into powerpoint, run fullscreen slideshow, lay flatscreen monitor face down on HP all-in-one scanner, scan and print, fax that.
I would f'ing kiss whoever did that.
Admin
Must say I've heard lots of people say "What's the price-tag?" I guess it means what price is tagged to that item (as the original OP appeared to be saying)
When have you known people to be succinct?
Admin
Admin
And I suppose you think that someone saying "Send me the bill" is even remotely close in context to saying "Send me the Dell tag"?
Trust me, this end of the connection completely disagrees ;)