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Admin
Before the turn of the century, I was a field desktop support analyst at a large hospital system, which meant that I’d get erections from the help desk...
Admin
Not frist!
Admin
Wouldn't not giving the guy his computer back until he pays be the smarter thing? What if you jamming the floppy back in there broke it worse than it was originally, or at least he claimed it did?
Admin
Obviously, if the nurse didn't have time to push a button, she didn't have time to be acknowledged, talked to, chatted with, cajoled, or anything else. Why she doesn't even have time to worry about professionalism.
For the third story, that was kind of a rotten thing to do. But then again, if a person is unwilling to pay for work performed, you must return the computer to them in the state they brought it to you.
Admin
In most cases, you'd be right that it was rotten, but sometimes you have to be really assertive when pointing out how big an dumbass/asshole someone is.
Admin
For that third story, the store can actually refuse to hand his computer back until he pays for the services rendered. I'm afraid I'd have been even pettier, though. I wouldn't have let him watch, and I'd have made him wait a week for me to fix it.
As for the first one, I'd have had stern words with anyone who reprimanded me in that situation. She was clearly out of line and preferred waiting 30 minutes for a fix than doing a simple check. There's no way I would have taken that. And if they still thought that she shouldn't be required to push a button rather than waste 2 people's time, then I'd have gone somewhere else that didn't have so many HR problems.
Admin
He should have sent a 500 page print job to that printer - of bestial porn - with the bitch's name on it. Get her fired.
Admin
Addendum (2011-07-07 13:34): Sorry about the cunt remark. I believe the correct medical term is silica vaginitis.
Admin
Admin
Admin
That's pretty much what every other shop I know of would do. Try getting back your car, your dry cleaning or your pet from any of the appropriate places where you'd drop them off and refuse to pay for service rendered. It will be a long lonely night for Fido I assure you.
Admin
I'm hoping Eric had a decent manager who would stand up for him. Such a manager would go to the department in question and explain how this simple little fix now cost two hours of overtime pay plus call-in pay for having the analyst come in just to press a button.
Sadly, we're now salaried, so if I go in to fix something, I don't get paid nothin' more.
The fact that he got written up tells me he doesn't have such a manager, which is the real WTF. My manager is the kind who would stand up like, and has stood up like that, in times of ridiculousness like this. My manager (managers, actually . . . I have two . . .) is great like this.
Admin
That nurse would have sent HR her rounds for that night. Patient in room 301 got an insulin shot. Room 405 needed Warfarin to prevent a stroke... People can actually die when a nurse waits for a printer to get fixed.
Admin
Admin
She was clearly out of line and preferred waiting 30 minutes for a fix than doing a simple check.
Maybe the printing could wait 30 minutes, but the nurse had other things she needed to do that couldn't wait for the time it would take for support to walk her through printer diagnostics. Nurses are busy people.
Admin
Your managers must read this site, huh?
Admin
In my company, we make users fix their own damn printers. Or call someone who cares - like a contractor.
Admin
Then the nurse will suddenly have a work place "accident" by being locked in the elevator for 9 hours and once she finally gets out, she "slips" down the stairs. And wouldn't you know it, her falling was just enough to cause the tape vault that was precariously balanced at the top of the stairs to tip and fall on her...
Admin
Really? "If the light on front is off, press the button" is too much time?
What if it happens again in five minutes? She's going to have to call him again, and she's clearly too busy to be taught how to do it herself.
Admin
You're a nurse with silica vaginitis, aren't you?
Admin
Admin
I understand where you're coming from, but seriously, as far as I know they don't. I'm not happy with how much I'm getting paid, but, truly, they are a big part of the reason I stay. I work for a large hospital with multiple outreach sites. We get to play with pretty up-to-date technology. (I wouldn't say it's all cutting edge, but there are many places that are well behind us -- in particular, our local ISPs are using equipment we've long since pitched.) We all have the same view as a team -- let's fix the problem and figure out how to prevent it in the future, but don't focus blame. It makes for a really easy work environment.
Admin
Admin
I know marketing employees who would have changed the filename to .jpg
Seems that's what they've learned about doing file conversions.
Admin
Wow, Eric. If you had any balls you might get ahead in life. Fucking computer people like him are the reason why the rest of us get treated like shit. You should have never got out of bed and should have sent a letter to her manager for calling you about something so trivial and her refusal to power cycle the printer as you told her to do.
I bill by the hour and don't even work in the same organization as my clients and I get treated with more respect. Then again, I also have the balls to tell someone to go get fucked. They always have it coming and it's heresy when they make the accusation, anyway. But since they have it coming, they won't usually report it.
I also double my rates for any work outside of 8am and 5pm. You'd be amazed how many people will accept 15 minutes of downtime during lunch instead of demanding the work be done after hours.
Grow some balls so our industry can get some respect. K, thanks.
Admin
That's impossible, if u know anything about hospital codes, in the event of color code event, you are require to drop everything and answer that call, you are only excused from that if you are busy saving someone. Any clinical staff that says, "no, i could of saved the patient, but IT told me i had to troubleshoot the printer" would lose their license.
That nurse had time to write him up. She was on a graveyard shift with a god complex.
Admin
Of course, my loyalty is about to be rewarded.
Admin
Admin
Funny story: when I was a wee lad playing with a Win95 box once, I realized that you can change the extension of a file from .jpg to .gif to .bmp and PaintShopPro will still open it. This might start to give the impression that changing the file extension actually does something.
Admin
So, she was willing to wait the 30 minutes to get the printer fixed instead of the 30 seconds to press the button on the front of the printer?
Admin
This x1000... What is up with nurses with attitudes? If you hate your job so much, FIND ANOTHER ONE! No one will miss their shitty, toxic attitude, and they'll be happier too... Win, win!
Admin
She must be pretty hot ..
Admin
Admin
Admin
Admin
Clearly, Eric from the first article is the IT equivalent of Doctor House. Annoyed by incompetent staff, he walks into the room, fixes the patient, and walks out all the while demonstrating horrible, curmudgeonly bedside manner.
Then, he gets yelled at by Cuddy anyway.
Admin
Mrow!
Admin
"You already cut my hair, you can't un-cut it! I'm not paying!"
"You already changed my car's oil, you can't un-change it! I'm not paying!"
"You already gave me a happy ending, you can't un-give me a happy ending! I'm not paying!"
Admin
Why do you insist on giving zunesis material to fuel his "habbits"?
Admin
FTFY - She looks like she could be pretty severe
Admin
And reads this site regularly, I take it?
Admin
;-)
And then she's all like "oh yeah?" and takes a catheter and a an air pump and forces the semen back into his testicles... My, my, what a woman!
Admin
+1 She also had time to await his arrival so she could be duly ignored.
He ought to have lodged a complaint about her unprofessional behavior as soon as he got back home.
Admin
Dear Sirs, you be freshers in English just as me!
Admin
Yay irony!
Admin
Admin
Objection: Asked and answered.
And before Akismet objects to this post, I will appease it with a: Damn Akismet!
Admin
Your a damned impersonator! ;)
Admin
As shitty as it is, I'd have just stared at the printer for enough time to get her attention. As soon as she said something, I'd have made a crass remark, hit the power button, and walked away.
Admin
I call bullshit.