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Admin
3x4:3 LCDs is much better (and cheaper) than HDTV.
It's 3840x1024 compared to 1920x1080, not to mention you get three maximizable screens (say, one for GUI building, one for coding, and the third for debug/locals/immediate :-)
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Call any number with a Nigerian prefix. I'll help you.
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Would you expect anything else from a moron??? :)
I just find it interesting that (in the story) you have someone willfully breaking equipment, someone else letting them get away with it, extra stress on your IT dept, but I'M the moron, apparently. The story had nothing to do with someone not being able to do their job (until they decided to break something). So in other words, they chose to be in a position to not be able to do their job...I have zero sympathy for that.
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But why were they replacing them with expensive pieces of kit?
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CAPTCHA: aptent (I know apt-get, but apt-ent ?)[/quote]Package manager for the one OS to rule them all.
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Right, but one would expect that it would not be replaced with a new 19" monitor, but rather the cheapest option, if this is in a time when a 19" monitor is so expensive.
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Anna sounds rather like one of my users. Two guys share an office; one got a nice new MacBook Air last year. A month or so later, somehow, the other guy's laptop was slammed shut with something resting on the keyboard, cracking the screen. Strangely, around the same time, he'd been talking about getting a nice shiny new 24" iMac...
Of course, in between the MacBook Air's arrival and the "mishap", a spending freeze had hit. After several months of using an external monitor instead, the second user finally received a new low-end netbook.
Sadly, I found a worse spreadsheet case than the "23 rows per file" one, just today. One of my colleagues (different company, same project) had been tasked with analyzing the logs from a website. She was doing this by loading the logs into Excel, sorting by IP address - then counting up the hits by hand. She was sure there should be a better way - but was helpfully assured by her own IT department that there wasn't. Yes, this is all on the taxpayer's tab...
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Any OS is 'intuitive' if its being used as a web browsing/email appliance where only a few different apps are actually used. Where Linux breaks down is when novices try to use it for something more and start trying to install and configure software. Its far better now than it used to be, but anyone who thinks linux is as usable to a non-technical person as Windows or OSX is simply deluding themselves.
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There's almost certainly some omitted background here. It usually goes like this:
CompanyX realizes they need to get a handle on their costs of providing support. They segregate support tasks into, say, "supported under warranty only", "supported out of warranty with a service agreement", and "not supported" and divide the support staff up accordingly.
As time goes on, they notice that "helpful" employees are covering issues outside their group's scope. This is costing them money because not only are they not getting paid for what they should be, the employees in question may be less efficient on those calls. So pressure is applied to get those service-contract issues to the service-contract line instead of the warranty-support line, and get non-supported issues off the line completely because there's no revenue there.
Combine that with call-time and call-resolution metrics and you get abruptness or even outright hangups from the support staff when encountering a non-supported issue. It's not that they're dicks naturally -- it's that their company's policies incentivize them that way. Eventually that will result in lost sales, as you say, but some number are likely to be sales that would make negative profit for the company anyway. The remainder will hopefully get noticed by management and prompt some policy adjustments before they cost the company enough goodwill to hurt it.
Where I work we deal with a different but related problem -- first-line support automatically escalating every issue to Tier 2 and beyond. I work Tier 3 and with the cooperation of our service manager, have slowly adapted my group's policy from "eat everything they shovel at us" to "incomplete or non-escalation tickets get sent back to the originator for further action; tickets sent back the second time for cause get copied to the helpdesk manager". This has required some gentle nudging of the "helpful" people in our group who were enabling the bad behavior by doing the helpdesk's job on those tickets.
Funny thing too -- for awhile there, everybody was bitching about ticket-passing numbers, but now things are actually much more efficient than before. Now if we can just get Tier 2 to understand that every alert after-hours does not warrant escalation to the on-call...
Admin
The more aware user says "That's not standard!" -- although with the latest version of MS Office, probably that response is going to disappear.
I'm surprised the first comment set wasn't: Comment1.txt: W Comment2.txt: T Comment3.txt: F Comment4.txt: !
The coffee's not working the same today, I guess.
Admin
Umm, nobody kept accounts?
(ducks quickly)
Admin
I've been using Vista for a while now, and have had no particular problems with it. Not any more than when I switched to XP. Its been my experience, dealing with customers who run varieties of versions of windows, that the large majority of so-called 'Vista' problems are really problems with pre-installed crapware and shoddy drivers. MS certainly could have been more aggressive in making sure drivers from third parties were up to snuff, but otherwise these arent really Vista problems. But techno-idiots cant tell the difference between an OS problem and a non-OS problems, so it all just gets labeled as 'Vista Sucks'. Especially when thats the trendy thing to say. If you do a bare install of Vista (no crapware from HP, Dell, etc) with proper video drivers, its a very solid OS. On the other hand, if you run it on a $300 PC from walmart, well, you get what you pay for.
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After configuring my network and gateway I decided to install drivers so that I could go beyond 800x600 on my 20" widescreen. Delving into the user-made documentation I came across a guide for installing graphics drivers for popular nvidia cards, mine included. It looked very lengthy but it was the best I could find.
Fastforward through 10 or so complex and magic (completely unexplained) commands I needed to copy-paste into the command line, the guide asked me to press a key combination to go into some sort of low level mode. The next few steps after that were more huge c+p command strings so I copied the first one and dived into the low level mode, only to discover that it doesn't support copy+paste, or at least had cleared the buffer of my precious 300-char command that resembled a section of a klingon recipe for scones. I subsequently discovered both that I could not alt-tab anymore to read the guide, nor exit from the mode using any keyword or combination that came to mind. I eventually bit the bullet and restarted the PC, to be faced with a corrupt ubuntu installation.
A few hours down the drain. I'm annoyed at this point but fine, whatever, let's give that another go. So I reinstall Ubuntu, only to find the fresh installation broken in another inexplicable way. I uninstalled it entirely, only to have it unceremoniously strip out the bootloading software it had installed and replace it with... nothing. My main windows partition was nice and unbootable.
It was like I had gone back in time to the Win95 days, with a malevolent twist.
Perhaps in a few more years.
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Jessica using the screen saver to lock the computer isn't entirely WTF... That functionality predates the other methods of locking (win+L, ctrl+alt+del then Lock Computer), maybe she learned back then.
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A lot changes in a year.
It took some mangling to figure out how, but I managed to get Hardy up on a triple head rig w/ Xinerama + 3D_Accel + CompizFusion.
In the end, all it took was one apt-get from the command line to install the xserver-xgl package and the rest was entirely GUI-based configuaration.
waits for the 'pics or it didn't happen' comment
Admin
If someone had given the woman with the 23-row spreadsheets a smaller monitor, would she have complained that "this damn new monitor deleted last 5 rows of all my spreadsheets?"
Actually, I'd be surprised if she really didn't know how to use a scroll-bar. More likely she did know how to freeze the top row and couldn't bear to enter data in row 24 without knowing what the column headers were.
Either way...wtf?
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3?
Schwing!
Admin
I strongly diagree - what you describe is "where Linux administrator need to have some knowledge", not "where Linux user hit un-intuitivity of system" - see in many companies users ARE NOT ALLOWED to intall anything, as their work is done by USING the computer. And maybe there is a reason, why receptionsts in decent companies are not meant to be actually INSTALLING and ADMINISTRATING their own computers - when the company has the Administrator (or full department) for taking care about the whole intranet, where the receptionist computer is also connected.
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PROTIP: jordanwb's Grandfather is Peter Norton.
Admin
No... They aren't... Ignoring for the moment that installing apps is technically an admin task, if you ever took a look outside of tech circles, you'd see that almost every Windows user struggles to install software. Even when it's as simple as sticking a freaking CD in and clicking "Next" 3 times.
The majority of Windows users who CAN manage it have taken it upon themselves to read prompts and things. IE: They learned how to do it.
Admin
Once there was a service tech on commission for hardware sold to his customers i.e. if its broke he fixes it, if he cant he gets a commission on the new hardware. He had a can of magic dust for "preventing" software issues e.g. after BSOD, sprinlke some magic dust before rebooting
This guy was sacked after a non-id10T customer found out the magc dust was metal filings
Admin
It installs trees.
Admin
After college I worked as an intern/technician in a government lab for a year. We had an old 96-well-plate reader that just output raw data to Excel (newer plate readers come with software that you can set up to crunch your data however you like). For an antibody assay called an ELISA, you have to find the 95% confidence interval of the negative controls to calculate a positive/negative cut-off value, and also since we ran samples in duplicate, take the averages and compare them to the cut-off. The middle-aged biologist who taught me how to run ELISAs was printing out the Excel spreadsheets and doing all this with a calculator >_<
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It's quite understandable that they don't realise it's a useful feature when the first get on an NT-series windows, it's as if buying yourself a newer car somehow made punching yourself in the balls not hurt any more: you wouldn't expect people to think of trying that by themselves.
Admin
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Reminds me of a poster of a guy eating a big steaming pile of S&t: "Eat Sht, 528 Billion flies can't be wrong!"
Admin
A tab is a really hideous-tasting diet soda here in the states.
Admin
I prefer VirtuaWin (I don't want the giant thumbnails taking up space, plus it goes up to nine desktops if you want).
Admin
It's really harder for blind users than it should be though...
I'm currently working on touch screen stuff... with no tactile/audio feedback, blind users are basically out of luck with it, which is disappointing to me.
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I know this "monitor envy" disease too good from my last job. i even experienced users with mouse-and-keyboard-envy... :D
Admin
Good call. Reminds me of an ancient historian I knew whose institution required secretarial proof-reading of all grant applications. One application he wrote came back with the word "gnostic" replaced with "agnostic" throughout the document.
Admin
Actually, you will have the same problem with ubuntu... su is deprecated in favor of sudo in debian and ubuntu
Admin
yup. Worked as a consultant for a government department once, a long time ago. They had a policy that no computers were to be replaced unless broken (which of course led to a potential maintenance nightmare as we had people using anything from XTs under DOS to 486s under NT4). Consequence was that whenever a new type of computer was being rolled out the number of reports of stolen computers would skyrocket. Years later the department moved to another building across town. When the renovation crew tore out the false ceilings they found dozens of old computers, screens, printers, and other assorted equipment.
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Because that was the standard kit that got purchased whenever something was needed, the standard being decided before the spending stop was put in place (or determined based on predictions of future need, so in the long term the cheapest choice).
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Hooking up to a 50" HDTV for 2x1080p goodness on a laptop almost makes up for it, though.