Recent Feature Articles

Jul 2007

Eh, Don't Worry About It

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The chemistry department is always one of the coolest places on any college campus. It's a place where students show up to class, and rather than getting boring instruction or lectures, their mad scientist professors mix chemicals together and cackle over a boiling beaker of awesome radness in front of the class. The rooms are adorned with exposed metal prongs with arcing electricity, torches, and fog machines. I should note that I didn't take chemistry in college, but this is what I'm pretty sure chemistry classrooms look like.

About 10 years ago, Bowie P. managed to score a job at his university's Department of Chemistry. It was awesome, too. He was given keys to the building, 24 hour access to all the francium he could dream of, and his job had him working between two buildings full of people he actually liked. Plus, just from reading the labels on doors in the buildings, he learned fun words like "photoelectronspectroscopy," "postneuroelectrondefenestration," and "floccinaucinihiliblackmetalipilificationbicarbonateblutausnord."


Sir, Seriously, Sir?

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The military trains you to be a machine. You will carry out your orders and you will love it, and you will not complain, private! Even if it's something you wouldn't do in a million years otherwise!

After his military career ended, R. B. found some work as a contractor for a different branch of the military. He was tasked with timing I/O operations in a new system that they were testing. This system included several computers with different RAM and CPUs, but that wasn't part of the testing. No, R. B. had to test I/O time for the floppy drives on the various systems.


I Need This Right Away

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Not too long ago, a job posting at Steve D’s university called for “a student familiar with C++ programming” that could help “develop software to interface with radio receiver cards using an existing API.” The ad also mentioned, using big, bolded letters, that the candidate “MUST BE AVAILABLE IMMEDIATELY” and that the project had a “TIGHT, THREE WEEK DEADLINE.” While that would have been a warning sign to most, to a cash-strapped student, it was a great opportunity to make some extra cash. Steve emailed his resume right away.

Two weeks later, having mostly forgotten about the job, Steve received a reply back. The good news was that they were “very interested” in having him work on the project. The bad news was that the project still needed to be done right away. And the project needed to be complete in three weeks time. And they were only able to pay for ten hours of work per week. And they could only pay $5.50/hr.


In the Garden of Admin

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When Eve was tempted by the serpent and ate from the tree of knowledge, God was furious. In spite of his omniscience, God didn't find out that Eve had screwed up until he found Adam and Eve holding leaves and squirrels in front of their swimsuit areas in shame. Still, it was a failure of security on God's part — the tree was just sitting there, waiting for its fruit to be eaten.

The Adams and Eves of IT (developers (and it's a lot more Adams than Eves)) and Gods (System Administrators) still have a relationship like our early ancestors in the gaddah da vidah. But this time the sysadmins are smarter and do their best to verify that you're allowed near the tree (if you're in the Gods or Serpents groups in Active Directory). This analogy is falling apart fast, but on with F. B.'s story!


A Backup's Backup's Backup

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It was Ted’s first week on the job. He was brought in to replace another manager that had disappeared on “medical leave.” Although Ted suspected his predecessor had left or had been asked to leave for different reasons, he ignored it along with his initial instinct to flee.

Ted’s new company was very serious about its data. But not serious as in designing a properly normalized data model. Nor serious as in creating a database that could be easily extended or manipulated when needed. Nor even serious as in, having life-changing large-dollar, or other highly-critical information stored within. The company was serious about being unwilling to lose even the smallest iota of data. Ever.


Paging Dr. UPS

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It was not the ideal way to start a Monday morning. Matt arrived at work to find his boss frantically pacing around the office. “Oh thank God you’re here,” he said as they locked eyes, “the CMB system is down. And Net Ops can’t get bring it back online.”

On the scale of All Things Bad, a downed CMB system falls somewhere between having all employees call in sick for the day and the spontaneous combustion of all computers throughout the company. No CMB meant that the company’s 600+ employees would have to rely on “manual processes” to do their jobs. And that meant that there’d be a lot of unhappy employees, managers, and customers.


Diary of a Government Contractor

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Working for the US government can be a beautiful thing, especially if you manage to land a good position, like Sr. Developer or President. Even if you're a contractor, government jobs tend to pay well and are good for the resume. Like any organization, though, there are a lot of policies and procedures that need to be followed.

T. C. is a contractor working for the government on a systems monitoring product. As part of a migration, he needed to move his system and get a new IP address for it. To get things going, he had to follow the standard procedure.


It’s Just a Wiring Problem

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As a freelance web developer, Erik finds himself doing all sorts of odd jobs. Fixing up an Access application here, installing a firewall there – he’ll gladly help his clients out with whatever they need, so long as they’re paying and he’s comfortable doing it.

His latest potential job, referred to him through a friend-of-a-friend, was at a small company that had a “simple wiring problem” with their network. Apparently, none of the local networking companies were willing or able to fix it, and Erik was their last and greatest hope. It was a rather high expectation for someone that had only set up one or two networks in his day, but Erik figured that he’d give it a shot. They were paying hourly, after all.


The Sharon System

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Like many industries, IT has its share of charlatans. These people think they know what they're talking about, or don't know what they're talking about and fake it. This is because the business isn't aware of what it takes to make software; like a hospital's reception clerk isn't aware of how surgery works. But if a surgeon emerged from the operation room, soaked in blood, cursing the failure of Mr. Fairfax's operation to reconnect his hoozlevalve to the beppobone, some eyebrows would be raised.

Not so in IT, though. What we do is still black magic. And when we fail spectacularly, we can cause stakeholders to be skeptical of any future IT work. Such is the case on a job that Bruce W. took recently.


I Told You So

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One of the few things in life more satisfying than saying “I Told You So” is being told not to say it. As a freelance software developer, Jeff finds himself in that position rather frequently. Most of the time, it’s with his friend and colleague, Frank, who is a part-owner of a small marketing firm.

Frank is a rather frugal fellow. He’s the type of guy that would travel across state lines just to avoid paying a $1.50 “foreign ATM” fee. Recently, Frank asked Jeff to give him an estimate on setting up a web server for his company and its clients.


Lord of the Blogs

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It was about frickin’ time -- Rob had finally landed himself a promotion. Technically, it was more an “absorption of responsibilities” than anything else, but the important thing was that his new role as “Global Editor” offered an excellent ROR (Return On Résumé). Really, how hard could it be to administer a handful of internal users writing a handful of blogs?

The previous Global Editor had left abruptly, and no one was really sure why. Some say he was fired, others say he just stopped coming in, and still others say he was committed. Fortunately for Rob, the previous editor left behind some extensive process documentation…


It's Not Really a Problem

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As the “IT guy” guy at a small company, J.F.L. is tasked with all sorts of miscellaneous projects, from hacking together simple programs to setting up workstations for new hires. His latest assignment involved installing some rather expensive (as in, six-figure expensive) safety training software that would allow the company to keep track of which employees needed to complete which safety training modules.

One of the big selling points of the training software was its modular client-server design. The “server component” housed all of the videos, graphics, and course material, along with a database for employee accounts and testing certificates. The “client component” was a fairly basic application that connected to the server and allowed the end user to perform a variety of actions based on their security level. In theory, it seemed like a nice and clean design. In practice… not so much.


I'm Sure You Can Deal

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Not too long ago, there was a small furor in the local media about a major disaster at The State's Technology Services Division. The details were a bit sketchy – mostly because The State was “unable to comment on an ongoing investigation” – but what was reported was that, for two full days, employees of The State were unable to logon to their computers or access email, and that this caused business within The State to grind to a halt.

As the “investigation” carried on, the media lost interest in the story and moved on to more newsworthy stories like who Paris Hilton was partying with last weekend. Fortunately for us, a certain employee of The State named J.N. works in the Technology Services Division and decided to share what really was behind those fateful days.


You Mean There's a Better Way?

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"Crap, this address is wrong," Brenda sighed, cursing herself for screwing up another address label. Jason S. happened to be within earshot of the aggravated Accounts Receivable clerk, and having worked on the customer management application and label printing mechanism, he asked Brenda what she meant.

"These always get sent back to me when I go to send them to Australia and forget they're 'special,'" she explained. "Special" meant to Brenda what "international" means to the rest of us. Looking at the returned envelope, Jason noticed that no country was specified on the shipping label.


When will users learn?

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It may not have been named RUPP, but you’ve likely had to use – or worse, maintain – an application just like it. You know the type: a critical, internally-developed system designed by a “clever” architect to be as “extensible” as possible and hacked together over the course of several years. At Jude’s company, this application was RUPP.

You see, despite being a multi-user Access / Visual Basic Frankenstein that heavily relies on shared Word and Excel documents to store client records, the person to blame for RUPP’s frequent crashes is not its sole developer. Question number three on the FAQ explains it perfectly…


Peddling Pensions

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When most people think of insurance companies, they picture boring, stuffy old buildings filled with bland leather chairs and humorless, pencil-necked guys in suits. And, in general, that tends not to be far from the truth.

CJ worked at a blue-chip insurance company that we'll call L&G. He worked at the helpdesk at their head offices in Surrey. This was years and years ago, when spellcheck was a young enough feature that users hadn't yet developed a healthy level of fear and respect for.


Achtung: WTF in German!

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I am very excited to announce the launch of Worse Than Failure: German Edition at de.WorseThanFailure.com.

The German Edition is headed up by Matthias Bruch. If you'd like to help out, especially on the translation end of things, please drop him a line via the Contact Form. Like the Russian Edition, the German Edition will contain primarily translated articles and some original content. The RSS feed is located here: http://syndication.thedailywtf.com/WTF/DE.


Intern Turnaround

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Internships are a rite of passage in virtually every profession. Unlike other industries, Information Technology interns aren’t required to do terribly degrading tasks, such as grabbing coffee for the boss, or acting as his human ottoman. Well, unless you intern at my company. Speaking of which… Intern Eric: you’re off ottoman duty; go grab me a triple venti mocha backflip latte!

Many companies offer some sort of intern training program. And for good reason: interns are so excited to gain actual experience in their industry that they’ll work an unheard amount of hours for a mere pittance. At least, that’s the theory. It didn’t quite work out that way for Chris Tribbeck’s interns.