The Daily WTF: Curious Perversions in Information Technology

ASP Holes

by Charles Robinson in Feature Articles on 2014-01-29

Dave was closing in on the end of his college career and receiving a degree in IT. He hoped to get his name out into the “real world” ahead of time, so he sent his meager resumé to a few head-hunters in hopes that they would line something up shortly after his tossed mortarboard hit the ground.

The problem was that he had no relevant work experience, since he spent college focusing on extra-curriculars (see: Chess Club, Magic: The Gathering tournaments, Keg Stand Saturdays). This seemed to limit Dave’s job prospects, until a Chicago-based company came calling. When they asked for an interview, he set aside the challenge it posed: a 3 hour drive, each way, during the school week, through insane Chicago traffic.

104 comments - Last comment @ 2022-04-13

A Temporary Problem

by Mark Bowytz in Feature Articles on 2014-01-27

Andy Dahl had suffered his share of delays at the hands of the NonLocal HelpDesk, but usually they were simply a matter of insurmountable language barriers or inexplicable delays. Today the threat was somewhat more sinister...

HelpDesk, NonLocal [14:13]: 
regarding your computer slowness issue
share the screen

**SCREEN SHARING INITIATED BY Dahl, Andy** [14:14]

HelpDesk, NonLocal [14:17]: 
give me control 

**SCREEN CONTROL INITIATED BY Dahl, Andy** [14:18] 

Dahl, Andy [14:23]: 
S%Topt
S%TOP
%

**SCREEN CONTROL TERMINATED BY Dahl, Andy** [14:23]

HelpDesk, NonLocal [14:24]: 
do shift+ delete
i am unable to do it form here

Dahl, Andy [14:25]: 
what are you trying to delete?

HelpDesk, NonLocal [14:25]: 
its a temporary files

Dahl, Andy [14:25]: 
You can't delete all those files you selected.
They are not all temp files.

HelpDesk, NonLocal [14:26]: 
they are

Dahl, Andy [14:26]: 
No. They are not all temp files. Just because something has the letters 'temp' in it does NOT mean it is a temp file.
MasterOrderTemplate.xml, CoreTemperatureController.cpp, and UpdateTemporaryJobPostings.SQL are resource that I NEED. They are NOT temp files.

HelpDesk, NonLocal [14:27]: 
while we run this search
(.*temp.*)
we will get only the temp files

Dahl, Andy [14:27]: 
No. You will get every file that has the letters 'temp' in the file name. Not all of those are temp files.

HelpDesk, NonLocal [14:27]: 
No
not like that
what happens is temp files are system generated it should not be the original file that you have on the folders in order to resolve the issue i need to delete it even the next level will do the same

Dahl, Andy [14:30]: 
With all due respect, I'm sorry but I can't allow you to delete those files. Not all of them are temp files.

HelpDesk, NonLocal [14:30]: 
alright
i will assign this ticket to next level

98 comments - Last comment @ 2014-03-04

Call Me, Maybe

by Dan J. in Feature Articles on 2014-01-22

The problem with helpdesk ticketing systems is there's rarely anywhere to file a ticket about them, but that didn't stop the users of WTF U's incident management system from raising hell when their new staff cellphone numbers caused this error:

Like all diligent university procurement departments, WTF U's had carefully considered their approved list of Highly Paid Consultants and then hired two of their own Computing Science majors to develop the Integrated Departmental Incident Outcome Tracker, rolled out with slight customizations to all university departments. Being in Greater London, the values entered in the phone number field had always been ten digits long and in the 020 local exchange — the leading zero being dropped when interpreting the number as an integer. The campus IT department, pursuing their mandate of never leaving anything bloody well alone, had recently rolled out mobile phones to their technicians so they could be harassed by professors whilst on vacation. UK mobile numbers begin with 07 followed by nine digits, and as soon as a tech tried to enter his new number in the tracker, he was confronted by the foregoing error.

100 comments - Last comment @ 2014-02-03

Security by Password

by snoofle in Feature Articles on 2014-01-20

ISP's typically provide you a network login and password, and perhaps another pair for accessing the account management pages. After all, protecting access to your account, and potentially your data was, is and always should be important.

Phum S. patronized an ISP that took that security to the next level.

119 comments - Last comment @ 2016-12-02

GHOST Busted

by Remy Porter in Feature Articles on 2014-01-16

Some developers look at a problem and say, “Let’s solve it. With code!” Then there are other developers, who say, “This specific problem is a subset of a general class of problem, which, if we solve the general class, will automatically solve the specific class.” The best programmers know when it’s time to keep it simple, and when they really should shoot for the stars.

Chris worked for a startup run by former academics. They wanted to shoot for the stars, some black holes, and maybe, if there was budget left over, the primordial galaxies that formed after the Big Bang. They had an idea for a product which would… well, Chris had no idea what it did.

The vision was codenamed SPRIT. Walter, the wizard behind it, couldn’t explain its purpose in terms anyone else understood. The only thing he could explain was that SPIRIT needed to be implemented in the in-house language, GHOST. “It’s a joke,” Walter explained once, “It stands for ‘Generic Hybrid Script for Transactional Objects’. The acronym is out of order because GHOST is all about parallel processing. It’s funny.”

70 comments - Last comment @ 2014-01-18

Process Communication Hell

by Erik Gern in Feature Articles on 2014-01-14

Tariq learned on his first day at CyberPolitiburo about the Iron Curtain dividing the company.

"Here, downstairs, all the .NET developers work on the phone bank application," Simone, his new supervisor, told him. She wore a severe, Soviet-style pantsuit with red trim. "Upstairs, with their donor registry, it’s all C++ this, and GCC that. It’s practically the wild west there. There’s never been any reason to talk to each other, so it doesn’t happen."

132 comments - Last comment @ 2014-01-22

Web Services...The COBOL Way

by snoofle in Feature Articles on 2014-01-08

In the beginning, you had to meticulously write out your assembly language computer program - instruction by instruction - and then flip switches to enter it into the computer. Fast forward a few years and FORTRAN made its entrance. It was highly useful, but not for business applications. A bit later, COBOL came along, and the business folks were off and running. With this miracle-language, they could design records that all looked alike so that they could be fed through a simple sieve and processed at the blazing speed of the day. The software wouldn't need to handle special cases because every record would be exactly the same.

Although many other languages came along in the 1970's and beyond, at Catastrophic Automation Inc., H. P. observed that everyone knew that COBOL was the only real choice for developing enterprise-class software.

143 comments - Last comment @ 2014-01-22

Balanced Registration

by Charles Robinson in Feature Articles on 2014-01-06

Peter was cautiously optimistic before the busiest part of open class enrollment season at his employer - Northeastern Institute of WTF. Peter and his team worked hard to implement a new user-friendly website for students to enroll in classes. Now, the brain-dead students who couldn’t figure out how to register should call the service-desk less. He even contracted a third-party datacenter with “state-of-the-art load balancing hardware” to handle the web traffic stress on the system. This would be the simplest enrollment season ever!

Three days before the enrollment deadline, all the procrastinating students (i.e. all the students) swarmed the website at once. Instead of being greeted with the shiny new enrollment site, they found the dreaded “Page Unavailable” screen - if they even got any response at all. This in turn loaded the IT support office’s phone lines with calls of “OMG I waited until the last minute to register for classes and now I can’t!!! I NEED Survey of Underwater Basket-Weaving or I won’t graduate!”

Peter and his staff of three got overwhelmed, so they flipped the switch on the phone system, activating the “We’re sorry, all lines are busy right now” prompt to stop the calls. With this chance to breathe and figure out the problem, Peter dug in to the network logs. There where myriad connection errors. The student traffic got to the remote load balancer but didn’t get a response.

78 comments - Last comment @ 2021-08-07

New Year Daily WTF Resolutions

by Mark Bowytz in Feature Articles on 2014-01-01

Happy 2014 everybody! Lots of people make terrible New Year Resolutions. The problem is that they all sound like really good ideas, but you never actually commit to executing them past the first week of January. Lose weight...save money...bathe... We here at The Daily WTF though only commit to important resolutions. Achievable goals that impact our daily lives.

Here are some of our goals for the coming year:

60 comments - Last comment @ 2023-12-02

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