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Admin
Uh, that glob shouldn't match those files. Unless it's a regex search?
Admin
Sounds about like the time I trolled a fake support guy.
He tried to run some kind of .NET-based registry scanning thing. I had no .NET framework installed in that VM. He was utterly stumped :D
Admin
Bah - who needs templates and temperatures anyway?
Admin
Admin
I just tried searching C:\Windows on a Win7 machine with (.temp.) and the results looked like what I would expect with a Unix/Linux regex search: folders named "Temp", files with temp anywhere in the filename (e.g. template.inf, translation.template). None of the Windows Help pages I could find suggested it would actually work like that though - just the usual MS-DOS/Windows ? and * wildcards.
In other news, I am pleased to see a complete absence of first/frist/etc. comments so far.
Admin
Admin
Admin
.temp. and temp are therefor mostly the same.
Admin
What helpdesk could employ people so incredibly stupid?
Admin
Why can we not +1 comments? This needs to be highlighted.
Admin
You sound like you've never called a helpdesk before
Admin
.*2 does match that file, .*0 or .*8 do not .*Foo matches, .*oo not. .Temp matches, ._Temp not
That someone might use that search to find files to delete is a pretty frightening thought.
Admin
It's an over-reliance on knowledge procedures without having staff with the requisite know-how to interpret them. Or, in other words, too much cheapness.
Admin
Admin
Now, this is killing me, what happened on the next level!
Admin
Admin
Dudes! You cant leave us hanging in the middle of the story! how did "the next level" continued?
Admin
The position had been filled by a temp, who vanished all of a sudden when trying to help.
Admin
But he's not necessarily stupid. He may have been misinformed (either his superiors gave him bad info, or poor training left a void that nature filled with misinformation).
Admin
Of course, one might ask questions about Andy's source control repository, but I'd consider "that file has been edited and not committed yet" to be a valid condition...
Admin
Admin
I must admit, that does look tempting.
Admin
Admin
Admin
In a battle against stupidity you can't win. That's why we can't have nice things.
Admin
Admin
Admin
Don't tempt me...
Admin
Actually, the search pattern from the article is a bit strange: if applied on C:\ it will find the folder "temp" but not the files in it; applied on C:\temp\ it will not match all files in the folder, only those that feature "temp" in their filesnames (but those case-insensitive).
Might be due to obfuscation, but the helpdesk search definitely does look broken.
Admin
Admin
Don't be too hard on the helpdesk guy (gal?). He (She?) was just trying to help Andy achieve Nirvana by getting rid of all material possessions (and files).
Admin
Andy did a hardcore run, got the key, defeated the boss and got all collectibles, plus he managed to unlock the two rarest achievements.
Then he names his save file "successful_attempt.sav"
Admin
If the employees were smart, they wouldn't be working the first-level helldesk.
Admin
It was just the lowest level of the helpdesk. They use it because there are also stupid users around, so most requests can be fulfilled by those trained drones, so they don't have to bother the highly qualified and highly trained experts with problems like forgetting to turn on the screen, trying to restore a file from the recycling bin, or not knowing where to insert a CD, etc.
Admin
Admin
Recently my employer replaced my development machine with a new one. On their schedule, not mine, so this was in the middle of the week. It was a standard windows buildout. Here are the WTFs:
All told, about 12 hours of my time in the middle of a tight schedule just to get my new machine back to the point it was at.
Admin
an overseas one an one that is all about call times and following the script
Admin
git pull
??Admin
Blame the outside place running IT there not the tech.
The Tech likely did not build the image.
The Tech may not have all of the software installers
The Toll that the tech is useing may only backup stuff in document folders and not stuff in other places like C:\ and so on.
The tech may be on there own schedule and they can't wait for you / wait days for you to free up.
Admin
I would like to play against this guy in a round of regex golf.
http://xkcd.com/1313/
Admin
regarding your frist comment issue
give me control
do delete all temporary comment
i am unable to do it form here
Admin
And, to be honest, there is nothing wrong with that.
The problem is that these people don't realise they can't solve all problems themselves. For the users who do the basic problem solving before calling for help, all that the first level helpdesk people achieve is to waste hours of their users' time, and really, really, annoy their users.
There should be a much quicker pass up the chain especially for repeat callers who have not been helped by the first level support on previous calls.
Admin
But if he named it that it would be del.....oh, you!
Admin
The real WTF to me was that helpdesk wanted to permanently delete those files (using shift+delete.) Unless he expected GBs worth of temp files, why wouldn't he just send them to the Recycle Bin?
Admin
Unless he forgot/didn't have time to git push ;).
Captcha: cogo - African cog
Admin
Sounds like my place -- IT silently sent out a multi-thousand line vbs file and ran it to "help clean up all users' computers" . It busted a couple running apps on my machine by killing off /temp directories. I took a look at the script, and it's full of comments like "whatever you do, don't mess with this part!!!!" . Also featured: lots of sections marked as applicable only to certain locations or business units, long lists of hard-coded whitelist filetypes or names, and other stuff to horrible to remember. One thing I do recall, and scares me a LOT, is a line that decides how much free HD space must exists before the script goes off and (Windows7) does that compression thing. It also uses a hard-coded value of Megabytes w/o regard for the HD capacity.
Admin
How long has the "delete OS/Internet temp files to restore speed" fix been obsolete?
Nowadays, with everything being so network enabled, the most-likely cause of slowdowns is bad cabling, or perhaps buggy NIC drivers, or general network saturation.*
Though if you're saturating gigabit switches with 10 gigabit uplinks, something else is definitely going on.
Admin
+111111!
Admin
The error message included both the name of the website, the name of the machine the http proxy was hosted on, and information about who to contact in case of problems.
Their suggestion given all of the above information was: Have you tried rebooting your computer?
This was in a multinational IT company known to be hiring some of the brightest IT people in the world. Too bad internal IT couldn't afford the same level of IT expertise as the rest of the company.
Admin
FWIW, it seems like .* forces the next character to be the first alpha-numeric after a symbol (_, ., etc) or the start of the match. ? retains its status as single character wildcard but is not compatible with the new (to me) .* notation.