The Customer is Always Right
by snoofle
in Feature Articles
on 2014-02-10
E. T. wrote to tell us of a support tale from days long gone by at a company long since acquired by a much larger behemoth. A customer had called in, entered all of his information, but hung up before a human got on the line. The support system generated a nameless ticket which got randomly assigned to one of the support folks. Then the customer called back, entered all of his information again, and got E. T.
The customer wanted to delete slice 0 on his system. For those of you not familiar with this, in *nix, slice 0 is the root of the file system and basically points to where everything on the disk is located. Deleting slice 0 is the equivalent of deleting everything on the entire hard disk. While there are the occasional disk corruptions that require this action, they are exceedingly rare, and once done, you are forced to reinitialize and re-install the operating system.